VIP Shuttle & Guest Services Host

Jamul Indian Village Development Corpora; Jamul (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Jamul Indian Village Development Corpora is seeking a Guest Services team member to provide friendly, fast, and helpful service to casino guests and team members at the Jamul location.

You will welcome VIP guests, verify identification, register shuttle guests, and ensure accurate entry into the player tracking system, while maintaining knowledge of casino amenities, promotions, and events. A flexible schedule including nights and weekends is required.

Qualifications

• Must be able to perform multiple tasks simultaneously and possess strong organizational skills.
• Must be able to operate computer/computer software programs, multiline phone system, copy machines, computer printers/embossers, and other office equipment.
• Must be able to stand/walk 100% of shift.
• Candidate must have a clear understanding of the English language.
• Position is contingent on obtaining and maintaining a Gaming License with Gaming Commission.

Responsibilities

• Provide friendly, fast, and helpful guest service, through the consistent practice and delivery of great service to all guests and team members.
• Welcome and verify all VIP guests for legitimacy at VIP lot point of entry, by checking their identification and swiping Sweetwater Rewards card.
• Welcome and register all shuttle guests as they arrive including checking their identification and Sweetwater Rewards card.
• Ensures shuttle guests have been correctly entered into the player tracking system group manifest.
• Make announcements on the charters upon arrival regarding proper identification, rewards card offers, promotions, and departure times.
• Issue Sweetwater Reward cards to new and existing guests.
• Stock shuttle schedules in Guest Services, Parking Garage, and shuttle pick-up location.
• Complete shift report noting late shuttle arrivals/departures, guest service issues, maintenance needs, driver issues, etc.

Skills

Customer service

Multitasking

Computer literacy

English proficiency

Education

High school diploma or GED

Job description

Jamul Indian Village Development Corpora is seeking a Guest Services team member to provide friendly, fast, and helpful service to casino guests and team members at the Jamul location.

You will welcome VIP guests, verify identification, register shuttle guests, and ensure accurate entry into the player tracking system, while maintaining knowledge of casino amenities, promotions, and events. A flexible schedule including nights and weekends is required.