Guest Experience & Reservations Specialist

Jamul Casino; Jamul, Northern (CA, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Jamul Casino in Jamul, CA seeks a Reservations Agent to deliver exceptional guest service. You will answer calls, take room reservations into the property management system, and accommodate guest preferences.

The role requires strong interpersonal and communication skills, a friendly, outgoing demeanor, and schedule flexibility including evenings and weekends. Gaming license eligibility is required.

Qualifications

• Minimum 1 year of experience in guest service/hospitality.
• Strong interpersonal and communication skills are required.
• Friendly, outgoing demeanor and professional telephone etiquette.
• Flexible schedule including evenings, weekends and holidays; ability to obtain Gaming License.

Responsibilities

• Answers all incoming calls with professional greetings and guest-focused service.
• Takes room reservations and enters them into the property management system.
• Maintains room inventory and assists with guest preferences and group blocks.
• Directs calls, reviews voicemails, and communicates guest concerns to the appropriate team.
• Assists with Sweetwater Rewards program and loyalty inquiries.
• Enters reservations for events and special occasions as needed.
• Ensures accuracy of logs for special requests and prompt guest service.

Skills

Interpersonal skills

Communication skills

Friendly demeanor

Bilingual in foreign language

Education

High school diploma or equivalent

Tools

Computer proficiency

Job description

Jamul Casino in Jamul, CA seeks a Reservations Agent to deliver exceptional guest service. You will answer calls, take room reservations into the property management system, and accommodate guest preferences.

The role requires strong interpersonal and communication skills, a friendly, outgoing demeanor, and schedule flexibility including evenings and weekends. Gaming license eligibility is required.