Premium Casino Host & Guest Experience Leader

Jamul-Casino; Jamul (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Jamul-Casino is seeking a professional Guest Services Host to engage with guests on the casino floor, explain rewards programs, and build lasting relationships. You will handle guest requests, resolve concerns, and support special events to boost satisfaction and revenues.

The role requires strong communication, discretion, and a polished appearance. You will work in a fast-paced environment, upholding all policies and ensuring guest enjoyment across services.

Qualifications

• Bachelor’s degree or equivalent guest service experience and training.
• Strong communication and presentation skills required.
• Ability to manage conflicts diplomatically and professionally.

Responsibilities

• Represent Jamul-Casino in a highly professional manner.
• Resolve guest opportunities, conflicts, and complaints fairly.
• Develop guest relationships to increase retention and revenue.
• Promote Sweetwater Rewards program and enroll guests.
• Maintain guest confidentiality and professional demeanor.
• Target and achieve departmental financial goals.
• Utilize CRM tools to track guest contacts and preferences.
• Collaborate with service departments and hosts for events.

Skills

Excellent communication

Interpersonal skills

Problem solving

Education

Bachelor’s degree (B.A.)

Tools

MS Office (Word, Excel, Outlook)

Job description

Jamul-Casino is seeking a professional Guest Services Host to engage with guests on the casino floor, explain rewards programs, and build lasting relationships. You will handle guest requests, resolve concerns, and support special events to boost satisfaction and revenues.

The role requires strong communication, discretion, and a polished appearance. You will work in a fast-paced environment, upholding all policies and ensuring guest enjoyment across services.