Guest-Centric Slot Floor Specialist

Jamul Casino; Jamul (CA); On-site; USD 42,000 - 55,000; Full time

Job summary

Jamul Casino is seeking a customer-focused team member to support guest services in a fast-paced casino environment in Jamul, California. The role involves assisting guests, learning player programs, and responding to slot machine issues and jackpots.

Candidates should have a high school diploma, strong English communication, and the ability to multitask while maintaining attention to detail. The position requires on-site work and compliance with gaming regulations.

Qualifications

• High school diploma or equivalent.
• Proficient in Microsoft applications.
• Excellent written/verbal communication skills.
• Dedicated team player.
• Able to handle multiple tasks, flexible and positive when adjusting to change.
• Ability to use small electronic hand-held device to retrieve work assignments.
• Attention to detail and follow-through.
• Must be able to acquire and maintain appropriate gaming license.

Responsibilities

• Provide friendly, fast, and helpful customer service to all guests and team members.
• Maintain clear and open communications with customers and managers/supervisors.
• Be knowledgeable of players’ club and encourage guest participation.
• Respond to machine tilts, malfunctions and determine if maintenance is needed.
• Perform minor maintenance/repairs on slot machines.
• Fill ticket printers and stock ticket paper.
• Respond to machines with jackpot and determine if jackpot is valid.
• Perform dispatching duties when needed.

Skills

Communication skills

Team player

Multitasking

Attention to detail

Hand-held device usage

Education

High school diploma or equivalent

Tools

Microsoft applications

Job description

The following and other duties may be assigned as necessary:

• Provide friendly, fast, and helpful customer service to all guests and team members.

• Maintain clear and open communications with customers and managers/supervisors.

• Be knowledgeable of players’ club and encourage guest participation.

• Respond to machine tilts, malfunctions and determine if maintenance is needed.

• Perform minor maintenance/repairs on slot machines.

• Fill ticket printers and stock ticket paper.

• Respond to machines with jackpot and determine if jackpot is valid.

• Perform dispatching duties when needed in circumstances when Mobile Attendant is not functional or temporarily inactive.

• Circulate throughout assigned area(s) keeping conversations with team members to a minimum while focusing on opportunities to interact with the guests.

• Work to build relationships with existing customers and work to foster relationships with new guests.

• Knowledgeable of slot machine payouts and basic functions of slot machines.

• Develop thorough knowledge of all game functions, to include all bonus features. Be able to explain all games to the guests.

• Count and verify wallet bank.

• Participate in and promote marketing events.

• Ability to use two-way radios and maintain professional radio etiquette at all times.

• Competently utilize Slot Mobile Attendant device to respond to floor duties independently and as assigned by leadership throughout work shift.

• Maintain the condition of the Mobile Attendant device including using only appropriate use of instruments, cleaners, chargers, cases and other approved accessories provided by the company. Keep the Slot Mobile Attendant device on person during their work shift, except on authorized breaks.

• Meet department uniform, appearance and grooming requirements.

• Maintain cleanliness and organization of assigned work areas including pushing in chairs and trash pickup, as well as keeping work areas clean and free of safety hazards, debris and litter.

• Perform all job duties in a safe and responsible manner.

• Proactively serve non-alcoholic beverages to customers.

• Notify your supervisor if you need assistance, require additional help, or observe suspicious activity.

• Ensure supplies are stocked as needed.

• Attend all departmental and company training programs or meetings as directed.

• Must adhere to regulatory, department and company policies.

• Perform all job duties in a safe and responsible manner.

• Perform other job related and compatible duties as assigned.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or equivalent.

• Must be proficient in Microsoft applications.

• Excellent written/verbal communication skills.

• Dedicated team player.

• Able to handle multiple tasks, flexible and positive when adjusting to change.

• Ability to use small electronic hand-held device to retrieve work assignments.

• Attention to detail and follow-through.

• Must be able to acquire and maintain appropriate gaming license.

LANGUAGE SKILLS

Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.

PHYSICAL DEMANDS

The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Qualifications

Skills

Preferred

Slots Exp

Novice

Behaviors

:

Motivations

:

Education

Preferred

High School Graduate or better.

Experience

Preferred

Must be proficient in Microsoft applications.

Licenses & Certifications

Required

TIPS

Gaming License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.