VIP Reservations Agent

Avalon Transportation; North Arlington (NJ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Job summary

Avalon Transportation in North Arlington, NJ is hiring for a full-time Customer Service/Dispatch role. You will handle inbound calls, emails, and online bookings, input reservations accurately, and stay up to date on company policies.

You will reconfirm reservations, build client profiles, and assist with dispatch tasks as needed. The position offers varied shifts including overnight, with a sign-on bonus and benefits such as 401(k), dental, health, and vision insurance.

Responsibilities

• Answer incoming calls, email requests and online booking requests for service from client.
• Input reservation requests and changes into computer systems concisely and professionally.
• Keep up to date on Avalon Transportation's products, services, policies and procedures.
• Reconfirm future reservations with clients.
• Build rapport with clients by learning about their accounts, needs and preferences.
• Monitor all reservation channels and answer inquiries about the company, service, rates and travel time.
• Handle reservations for affiliate work and coordinate with the affiliate network.
• Monitor national rides to ensure clients receive good customer service from affiliates.
• Identify and resolve problems with incoming orders; escalate as needed.
• Assist with customer service complaints as appropriate to department heads.
• Help build client profiles by providing new account information to accounting.
• Perform basic dispatch tasks as needed (coding, contacting affiliates, obtaining chauffeur details, sending new trips).
• Check all work at end of shift and handle greeters when needed.
• Other duties as assigned

Job description

Schedule: Full time: Various Shifts Available including Overnight
Salary: Starting at $16 - $20 per hour, based on experience

Sign-on Bonus Available

Successfully fulfill the client's transportation needs and enter that information correctly into the reservation or dispatch systems.

Responsibilities And Duties

• Responsible for answering incoming calls, email requests and online booking requests for service from client.
• Accurately input reservation request and any necessary changes into all appropriate computer systems in a concise and professional manner.
• Keeping up to date on Avalon's products, services, policies and procedures.
• Reconfirm future reservations with clients.
• Build rapport with clients by becoming knowledgeable about their account, special needs and particular preferences.
• Responsible for continuously monitoring all incoming reservation channels (phone, multiple email inboxes, online bookings) and answering all inquiries about the company, service, rates and travel time promptly and professionally.
• Handles reservations for affiliate work and farms orders to affiliate network as needed.
• Monitors the status of national rides to ensure clients are receiving excellent customer service from our affiliate network.
• Identifies and resolves any problems with incoming orders; escalate as needed.
• Proactively and professionally handle customer service complaints and elevate issues as appropriate to respective department heads.
• Accurately help build client profiles and accounts by informing accounting of new account information obtained from client calls.
• Performs basic dispatch functions as needed such as: coding, calling affiliates, obtaining chauffeur details and securing and sending new trips.
• Responsible for checking all work at the end of shift.
• Handles and secures greeters when needed.
• Other duties as assigned

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance