VIP Desk Assistant Manager

Avalon Transportation; North Arlington (NJ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k

Job summary

Avalon Transportation is seeking an Assistant Manager in New Jersey to oversee staff activities, handle inquiries via calls, emails, and online bookings, and reconfirm reservations with clients.

The role emphasizes building client relationships, understanding accounts and preferences, and ensuring smooth operations across reservation channels and affiliate networks.

Qualifications

• Assist in managing the staff - supporting, guiding, and training.
• Support as needed to answer incoming calls, email requests and online booking requests.
• Reconfirm future reservations with clients.
• Build rapport with clients by becoming knowledgable about their account, special needs and preferences.

Responsibilities

• Responsible for continuously monitoring all incoming reservation channels and answering all inquiries about the company, service, rates and travel time.
• Handles reservations for affiliate work and farms orders to affiliate network.
• Monitors the status of national rides to ensure clients are receiving excellent customer service from our affiliate network.
• Identifies and resolves any problems with incoming orders. Escalates as needed.
• Proactively and professionally handles customer service complaints and escalates issues as appropriate to respective department heads.
• Accurately helps build client profiles and accounts by informing accounting of new account information obtained from client calls.
• Performs basic dispatch functions as needed such as: coding, calling affiliates, obtaining chauffeur details, and securing and sending new trips.
• Responsible for checking all work at the end of shift.

Skills

Staff supervision

Customer service

Reservations coordination

Dispatch support

Job description

Assistant Manager

Pay Range: $23 - $25 per hour

Must be flexible with availability, may include weekends and evenings

Responsibilities

• Assist in managing the staff - supporting, guiding, and training
• Support as needed to answer incoming calls, email requests and online booking requests
• Reconfirm future reservations with clients
• Build rapport with clients by becoming knowledgable about their account, special needs and preferences
• Responsible for continuously monitoring all incoming reservation channels and answering all inquiries about the company, service, rates and travel time
• Handles reservations for affiliate work and farms orders to affiliate network
• Monitors the status of national rides to ensure clients are receiving excellent customer service form our affiliate network.
• Identifies and resolves any problems with incoming orders. Escalates as needed.
• Proactively and professionally handles customer service complaints and escalates issues as appropriate to respective department heads.
• Accurately helps build client profiles and accounts by informing accounting of new account information obtained from client calls.
• Performs basic dispatch functions as needed such as: coding, calling affiliates, obtaining chauffeur details, and securing and sending new trips.
• Responsible for checking all work at the end of shift.

Benefits

• Offer Medical, Dental & Vision Coverage
• 401k Plan
• Referral Bonus Program