VIP Reservations Specialist - 24/7 Support + Sign-On Bonus

Avalon Transportation; North Arlington (NJ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Job summary

Avalon Transportation in North Arlington, NJ is hiring for a full-time Customer Service/Dispatch role. You will handle inbound calls, emails, and online bookings, input reservations accurately, and stay up to date on company policies.

You will reconfirm reservations, build client profiles, and assist with dispatch tasks as needed. The position offers varied shifts including overnight, with a sign-on bonus and benefits such as 401(k), dental, health, and vision insurance.

Responsibilities

• Answer incoming calls, email requests and online booking requests for service from client.
• Input reservation requests and changes into computer systems concisely and professionally.
• Keep up to date on Avalon Transportation's products, services, policies and procedures.
• Reconfirm future reservations with clients.
• Build rapport with clients by learning about their accounts, needs and preferences.
• Monitor all reservation channels and answer inquiries about the company, service, rates and travel time.
• Handle reservations for affiliate work and coordinate with the affiliate network.
• Monitor national rides to ensure clients receive good customer service from affiliates.
• Identify and resolve problems with incoming orders; escalate as needed.
• Assist with customer service complaints as appropriate to department heads.
• Help build client profiles by providing new account information to accounting.
• Perform basic dispatch tasks as needed (coding, contacting affiliates, obtaining chauffeur details, sending new trips).
• Check all work at end of shift and handle greeters when needed.
• Other duties as assigned

Job description

Avalon Transportation in North Arlington, NJ is hiring for a full-time Customer Service/Dispatch role. You will handle inbound calls, emails, and online bookings, input reservations accurately, and stay up to date on company policies.

You will reconfirm reservations, build client profiles, and assist with dispatch tasks as needed. The position offers varied shifts including overnight, with a sign-on bonus and benefits such as 401(k), dental, health, and vision insurance.