Touring and Logistics Coordinator

Avalon Transportation; Los Angeles (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Job summary

Avalon Transportation in Los Angeles is seeking a customer-service oriented Reservations Agent to obtain all required travel information from clients and enter it accurately into our dispatch systems. You will handle calls, emails, and online bookings, confirm reservations, and build client profiles while ensuring timely communication with our affiliate network and internal teams.

Flexible scheduling with weekend requirements, competitive benefits, and opportunities to contribute to high-quality

Qualifications

• Experience in customer service or dispatch is preferred.
• Strong data entry accuracy and attention to detail.
• Ability to multitask across phone, email and online booking channels.

Responsibilities

• Answer incoming calls, email requests, and online booking requests.
• Input reservation data accurately into dispatch systems.
• Keep up-to-date on Avalon Transportation’s services and policies.
• Reconfirm future reservations with clients and build profiles.

Skills

Customer service

Communication skills

Data entry

Phone etiquette

Job description

Position Overview

Obtain all required information to fulfill the client’s transportation needs and enter that information correctly into the reservation or dispatch systems.

Schedule

Flexible, weekends required

Salary

Starting at $20-$23/hr DOE

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Responsibilities And Duties

• Responsible for answering incoming calls, email requests and online booking requests for service from client.
• Accurately input reservation request and any necessary changes into all appropriate computer systems in a concise and professional manner.
• Keeping up to date on Avalon’s products, services, policies and procedures.
• Reconfirm future reservations with clients.
• Build rapport with clients by becoming knowledgeable about their account, special needs and particular preferences.
• Responsible for continuously monitoring all incoming reservation channels (phone, multiple email inboxes, online bookings) and answering all inquiries about the company, service, rates and travel time promptly and professionally.
• Handles reservations for affiliate work and farms orders to affiliate network as needed.
• Monitors the status of national rides to ensure clients are receiving excellent customer service form our affiliate network.
• Identifies and resolves any problems with incoming orders. Escalates as needed.
• Proactively and professionally handles customer service complaints and escalates issues as appropriate to respective department heads.
• Accurately helps build client profiles and accounts by informing accounting of new account information obtained from client calls.
• Performs basic dispatch functions as needed such as: coding, calling affiliates, obtaining chauffeur details and securing and sending new trips.
• Responsible for checking all work at the end of shift.
• Handles and secures greeters when needed.
• Other duties as assigned