VIP Reservations Trainer/ Lead Agent

Avalon Transportation; North Arlington (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Referral program

Vision insurance

Job summary

Avalon Transportation in North Arlington, NJ is hiring a VIP Lead Agent/Trainer to support reservations teams and oversee booking of chauffeured transportation for local, national, and international trips.

The role involves training responsibilities, multi-channel monitoring, and coordination with national affiliates to ensure high-quality service. Evening and weekend shifts are available, with a sign-on and referral bonus.

Responsibilities

• Assist VIP Reservations Agents upon hire, any new training for existing employees, and refresher instructions as needed.
• Responsible for accurately booking chauffeured ground transportation (local, nationwide, and international) as well as farming to our national affiliates out of our NJ/NY office.
• Must be able to multi-task, frequently switching between heavy phones, emails, and managing many projects simultaneously with ease and confidence.
• Responsible for continuously monitoring all incoming reservation channels (phone, several email inboxes, online bookings) while responding to client requests promptly and professionally.
• Responsible for monitoring the status of national rides to ensure clients are provided excellent customer service from our affiliate network.
• Independently review client reservations for accuracy and quality.

Job description

VIP Lead Agent/ Trainer

Pay: $20-24/hr

Shift: All shifts available, able to be flexible - work evenings & weekends

Sign on & Referral Bonus available!

Responsibilities And Duties

• Assist VIP Reservations Agents upon hire, any new training for existing employees, and refresher instructions as needed.
• Responsible for accurately booking chauffeured ground transportation (local, nationwide, and international) as well as farming to our national affiliates out of our NJ/NY office. Reservations come in through several channels.
• Must be able to multi-task, frequently switching between heavy phones, emails, and managing many projects simultaneously with ease and confidence.
• Responsible for continuously monitoring all incoming reservation channels (phone, several email inboxes, online bookings) while responding to client requests promptly and professionally.
• Responsible for monitoring the status of national rides to ensure clients are provided excellent customer service from our affiliate network.
• Independently review client reservations for accuracy and quality.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Referral program
• Vision insurance

Location: 89 Ridge Rd, North Arlington, NJ 07031