VIP Reservations Trainer/ Lead Agent

Avalon Transportation LLC; North Arlington (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Referral program

Vision insurance

Job summary

Avalon Transportation LLC in North Arlington, NJ seeks a VIP Lead Agent/Trainer to support the reservations team with onboarding, coaching, and quality control of chauffeured bookings. You will oversee local, national, and international reservations and mentor new hires to ensure service excellence.

The role requires 3–5 years of reservations experience in transportation, strong communication, a customer-focused approach, and willingness to work full-time including evenings and weekends in a

Qualifications

• 3–5 years experience as a reservations agent in transportation
• Must be able to multi-task with heavy phones, emails, and multiple projects
• Excellent customer service, phone skills, and courteous communication
• Strong listening skills to confirm booking details with clients

Responsibilities

• Assist VIP Reservations Agents on hire and train existing staff as needed
• Accurately book chauffeured ground transportation locally, nationally, and internationally and coordinate with national affiliates
• Multi-task across phone, emails, and bookings while maintaining professionalism
• Monitor reservation channels and respond promptly to client requests
• Ensure timely status updates of national rides and excellent service via affiliate network
• Review client reservations for accuracy and quality

Skills

Reservations experience

Multi-tasking

Customer service

Communication skills

Listening skills

Evenings/weekends availability

Chauffeured vehicle industry

Job description

About the Organization Avalon Transportation is one of the leading and fastest-growing transportation companies that delivers premium chauffeured services worldwide to our discerning clientele by our dedicated team of trained professionals. From service by the hour to specialty city-to-city road shows and every destination in between, Avalon Transportation believes your valuable travel time deserves nothing less than the best. Twenty-four hours a day/ 365 days a year, our customer service representatives are available on-site to anticipate our clients' needs and guarantee every request is met with personal attention. Our fully computerized infrastructure quietly ensures accuracy and to-the-minute updates regarding all dispatch, reservations, and billing information. The Avalon Transportation chauffeur is a consummate professional-highly trained and required to complete a rigorous and detailed program before they take the wheel.

Category Reservations

Division Avalon Transportation LLC

Location NJ BRANCH

Position VIP Reservations Trainer/ Lead Agent

Full-Time/Part-Time Full-Time

VIP Lead Agent/ Trainer

Pay: $20-24/hr

Shift: All shifts available, able to be flexible - work evenings & weekends

Sign on & Referral Bonus available!

Responsibilities and Duties

• Assist VIP Reservations Agents upon hire, any new training for existing employees, and refresher instructions as needed.
• Responsible for accurately booking chauffeured ground transportation (local, nationwide, and international) as well as farming to our national affiliates out of our NJ/NY office. Reservations come in through several channels.
• Must be able to multi-task, frequently switching between heavy phones, emails, and managing many projects simultaneously with ease and confidence.
• Responsible for continuously monitoring all incoming reservation channels (phone, several email inboxes, online bookings) while responding to client requests promptly and professionally.
• Responsible for monitoring the status of national rides to ensure clients are provided excellent customer service from our affiliate network.
• Independently review client reservations for accuracy and quality.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Referral program
• Vision insurance

Location: 89 Ridge Rd, North Arlington, NJ 07031

Exempt/Non-Exempt Non-Exempt

Position Requirements

Qualifications

• At least 3-5 years experience as a reservations agent in the transportation industry
• Must be able to multi-task, frequently switching between heavy phones, emails, and managing many projects simultaneously with ease and confidence.
• Must enjoy working with demanding clientele and warmly assist with reservation requests
• Excellent customer service skills, phone skills, and the ability to communicate effectively with grace and courtesy
• Ability to listen effectively to ensure all booking details are completed to the client's satisfaction
• Highly driven to succeed and committed to deliver exceptional service.
• Availability to work full time, including nights and weekends.
• Must have experience in the chauffeured vehicle industry.
• Preferred knowledge of airports, hotels, and entertainment venues in New Jersey/ New York

Open Date 7/21/2026

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nationality, disability status, protected veteran status or any other characteristic protected by law.