VIP Rep Lounge - Part Time (Planet Hollywood LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 25,000 - 30,000; Full time

Job summary

Caesars Entertainment Corporation in Las Vegas (On-site) seeks a VIP Agent to manage arrival and departure transactions for VIP guests, assist with dining and entertainment bookings, and handle special requests, ensuring a seamless, luxurious guest experience.

You will maintain an upbeat attitude, stay informed about hotel events, and coordinate guest requests with care and professionalism to create extraordinary moments for our VIP guests.

Qualifications

• Strong interpersonal and communication skills required.
• Second language proficiency is beneficial.
• Self-starter with strong problem-solving ability.

Responsibilities

• Process VIP check-in and check-out transactions.
• Assist VIPs with questions about the city and property.
• Assist VIPs with booking dinner, shows, etc.
• Assist with guest service recovery.
• Maintain an upbeat and positive attitude at all times.
• Stay apprised of current hotel events to assist VIPs.
• Act as liaison to expedite guest requests.
• Maintain professional and courteous attitude toward all guests.

Skills

Interpersonal skills

Communication

Second language

Problem solving

Job description

Las Vegas, NV, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

As a VIP agent you will be responsible completing arrival and departure transactions for our VIP guests checking in/out of the hotel. VIP representatives assist in booking all dinner, show, entertainment, and any additional requests for our VIP’s. Additionally, VIP agents are resources for all guest questions and are empowered to assist VIP’s when resolving any guest concerns.

How You Will Create the Extraordinary

Process check-in and check-out transactions for VIP’

Assist VIPs with questions about the city and property

Assist VIPs with booking dinner, show, etc.

Assists with guest service recovery

Maintains and Upbeat and Positive attitude at all time

Responsible for being apprised of current events in hotel to assist VIP’s

Acts a liaison on behalf of the guest to expedite guest requests

Maintains a professional and courteous attitude towards all guests (internal and external)

Anticipating guests' needs and guest expectations

What You Will Need

• Strong Interpersonal and communication skills.
• Proficient in a second language would be beneficial.
• Self-starter with strong problem-solving ability

ADDITIONAL REQUIREMENTS:

Ability to perform reaching, stooping and /or crouching motions repeatedly

Must be able to communicate verbally

Must be able to stand for extended periods of time

4. Must be able to lift 25lbs.

About Us

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.