Executive Casino Host – Middle Eastern Market (Planet Hollywood Las Vegas)

Caesars Entertainment; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading entertainment company in Las Vegas is seeking an Executive Casino Host to enhance guest loyalty and increase gaming revenues. The ideal candidate will have at least 2 years of VIP guest services experience and be bilingual in English and Arabic. Responsibilities include maintaining close relationships with targeted guests, anticipating their needs, and coordinating exceptional service. A professional appearance and excellent communication skills are crucial for this role, which offers a dynamic and engaging work environment.

Qualifications

• Minimum 2 years of VIP guest services or related hospitality experience.
• Proven track record of delivering exceptional customer service.
• Professional, well-groomed appearance.

Responsibilities

• Cultivate guest relationships to increase gaming revenue.
• Greet guests and participate in social events.
• Anticipate guest needs and coordinate accommodations.

Skills

Strong interpersonal skills

Communication skills

Problem-solving skills

Bilingual (English/Arabic)

Customer service orientation

Collaborative teamwork

Education

Hotel or Business-related education

Tools

Microsoft Office

Job description

Executive Casino Host – Middle Eastern Market (Planet Hollywood Las Vegas)

Las Vegas, NV, United States (On-site)

Job Summary

The Executive Casino Host increases gaming revenues and profits by cultivating designated customer segments through increased visitation and play consolidation. Creates guest loyalty to Caesars Palace Las Vegas by building lasting relationships with valued gaming customers and effectively utilizing targeted marketing techniques.

How You Will Create the Extraordinary

• Maintain close relationships with targeted guests through regular in‑person and phone contact.
• Greet guests on the casino floor and participate in social events, promotions, and special programs.
• Anticipate guest needs and coordinate arrangements including accommodations and transportation.
• Utilize telemarketing, email, direct mail, and other marketing strategies to drive increased visitation.
• Exercise sound judgment and make decisions aligned with company guidelines.
• Handle challenging guest interactions with professionalism, composure, and discretion.
• Ensure full compliance with all rules, regulations, laws, and internal policies while upholding the highest standards of integrity.

What You Will Need

• Minimum 2 years of VIP guest services or related hospitality experience.
• Proven track record of delivering exceptional customer service.
• Strong interpersonal, communication, and problem‑solving skills.
• Bilingual (English/Arabic) – able to speak, read, write, and understand both languages.
• Willingness to work flexible schedules including nights, weekends, and holidays.
• Ability to work collaboratively with team members and maintain positive relationships.
• Professional, well‑groomed appearance.
• Strong attendance record.
• Proficiency in Microsoft Office preferred but not required.
• Hotel or Business‑related education preferred but not required.

Additional Requirements

• Must be at least 21 years of age.
• Must be able to obtain and maintain a Nevada gaming license.
• Ability to move quickly around the property and maneuver throughout the office continuously.
• Ability to bend, crouch, kneel, twist, and work at a desk as needed.
• Ability to respond effectively to visual and auditory cues.
• Ability to work independently and remain self‑motivated.
• Manual dexterity to operate a computer and office equipment.
• Ability to remain calm and make rational decisions when addressing guest needs.
• Ability to tolerate exposure to areas containing secondhand smoke.

Screening and Legal

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer.

Equal Employment Opportunity

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.