VIP Rep Lounge - Part Time (Planet Hollywood LV)
Caesars Entertainment
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Job summary
Caesars Entertainment Corp. is seeking a VIP agent at Planet Hollywood Las Vegas to manage VIP arrival and departure transactions, assist with reservations for dinners and shows, and respond to guest questions and concerns.
The role involves coordinating with hotel staff, maintaining a positive attitude, and staying informed about hotel events to meet guest expectations and resolve issues promptly.
Qualifications
- Strong interpersonal and communication skills.
- Proficient in a second language would be beneficial.
- Self-starter with strong problem-solving ability.
Responsibilities
- Process check-in and check-out transactions for VIP guests.
- Assist VIPs with questions about the city and property.
- Assist VIPs with booking dinner, show, etc.
- Assists with guest service recovery.
- Maintains and Upbeat and Positive attitude at all time.
- Responsible for being apprised of current events in hotel to assist VIP’s.
- Acts as a liaison on behalf of the guest to expedite guest requests.
- Maintains a professional and courteous attitude towards all guests (internal and external).
- Anticipating guests' needs and guest expectations.
Skills
Job description
As a VIP agent you will be responsible completing arrival and departure transactions for our VIP guests checking in/out of the hotel. VIP representatives assist in booking all dinner, show, entertainment, and any additional requests for our VIP’s. Additionally, VIP agents are resources for all guest questions and are empowered to assist VIP’s when resolving any guest concerns.
As a VIP agent you will be responsible completing arrival and departure transactions for our VIP guests checking in/out of the hotel. VIP representatives assist in booking all dinner, show, entertainment, and any additional requests for our VIP’s. Additionally, VIP agents are resources for all guest questions and are empowered to assist VIP’s when resolving any guest concerns.
- Process check-in and check-out transactions for VIP’
- Assist VIPs with questions about the city and property
- Assist VIPs with booking dinner, show, etc.
- Assists with guest service recovery
- Maintains and Upbeat and Positive attitude at all time
- Responsible for being apprised of current events in hotel to assist VIP’s
- Acts a liaison on behalf of the guest to expedite guest requests
- Maintains a professional and courteous attitude towards all guests (internal and external)
- Anticipating guests' needs and guest expectations
- Strong Interpersonal and communication skills.
- Proficient in a second language would be beneficial.
- Self-starter with strong problem-solving ability
- Ability to perform reaching, stooping and /or crouching motions repeatedly
- Must be able to communicate verbally
- Must be able to stand for extended periods of time
- 4. Must be able to lift 25lbs.
With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.
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