Multicultural Inside Sales Executive - (Corporate)

Caesars Entertainment; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Caesars Entertainment is seeking a Multicultural Casino Sales Executive to drive VIP marketing growth at our Las Vegas properties. This on-site role partners with VIP Hospitality to turn sales activity into seamless guest experiences and sustained customer relationships.

You’ll leverage casino systems and direct outreach to expand the coded player base, while aligning with the Sales/Service model to maximize trips and revenue.

Qualifications

• Must be able to fluently speak, read and write in Mandarin.
• One to three years hospitality or sales experience. (Experience with luxury brands preferred.)
• High School diploma or equivalent

Responsibilities

• Develop and maintain coded player blocks through direct mail, email, and telemarketing.
• Coordinate personalized direct mailings for assigned markets.
• Ensure seamless hand-off of guest pre-trip itinerary to VIP Hospitality team.
• Uphold company policies, integrity, and compliance with regulations.
• Respond to coded customers and meet their needs.
• Contribute ideas to deliver business solutions and improve services.
• Communicate programs clearly to stakeholders and keep them informed.
• Prepare project plans to move initiatives forward.
• Demonstrate strong knowledge of casino systems (LMS, CMS, Salesforce, EMS, Scheduler, Ticket Sage).
• Shadow outside employees/vendors as needed and share information.
• Stay informed about on-property happenings and market conditions.
• Master products/services and progress on new initiatives and bonus programs.

Skills

Mandarin fluency

Hospitality experience

Sales experience

Education

High School diploma

Job description

Las Vegas, NV, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Multicultural Casino Sales Executive forefront role is to act as the primary growth engine for VIP marketing, owning outbound sales telemarketing to a broad range of Caesars Entertainment customers. In this role, you will develop strategic relationships with customers by having a comprehensive understanding of casino systems, casino sales; as well as, overall understanding of converting sales activities into casino trips with a seamless hand-off to the on-property service team. Multicultural Casino Sales Executives display a strong understanding of Caesars Sales/Service model within VIP Marketing and assists in positively promoting this model while continuing to build rapports with customers through commercial awareness and anticipating customer needs in creation of their pre-trip itinerary. As an intuitive and creative problem solver, you will constantly strive to delight our guests and be confident in your ability to meet goals set forth by the management team.

How You Will Create the Extraordinary

• Responsible for developing and maintaining coded player block through direct mail, email, telemarketing and leveraging databases.
• Actively participate in telephone solicitation and coordinates personalized direct mailings for assigned markets.
• Ensures seamless hand off of guest pre-trip itinerary for flawless on property execution by VIP Hospitality team.
• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
• Responds to and consistently meets the needs of coded customers.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Identifies ways to increase efficiency or improve product or service.
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
• Prepare project plans that aid in moving projects forward.
• Must demonstrate strong knowledge of casino systems (LMS, CMS, SALESFORCE, EMS, SCHEDULER, TICKET SAGE, etc.)
• Open to outside employees/outside vendors shadowing and answering any pertinent department information.
• Fully knowledgeable of all happenings on property and in market.
• Demonstrate mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes.
• Actively participate in all department and company initiatives to drive sales and revenue.
• Demonstrate a willingness to teach, mentor, train and share information with the team.
• Develop skills to handles increasingly complex matters.
• Compiles with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
• Politely gives consistent, timely and accurate information and finds answer when unsure for customers as well as co-workers.
• Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation.
• Has the ability to multitask and prioritize in a fast‑paced environment.
• Passion for Service: Internally motivated to graciously serve, delight and build player loyalty, as well as service and assist co-workers
• Drive: Harnessing energy and passion to excel
• Customer / Commercial /Market Awareness: Anticipating and listening to customer needs / looking outside our world
• Influence: Engaging and assisting others to succeed

Professional Excellence: Applied functional / business knowledge; professionalism, composure, effectiveness.

What You Will Need

• Must be able to fluently speak, read and write in Mandarin.
• One to three years hospitality or sales experience. (Experience with luxury brands preferred.
• High School diploma or equivalent
• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously including assisting fellow Casino Sales Executives.
• Must have a systematic and process-oriented mindset to ensure seamless end to end customer experiences.
• Excellent interpersonal skills required.
• Must have excellent oral and written communication skills.
• Must be able to listen and respond to visual and aural cues.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Must be able to obtain a Nevada Gaming License

ADDITIONAL REQUIREMENTS

Must have manual dexterity and coordination to operate office equipment to include but not limited to: 10 key adding machine, PC computers, telephone/headset, fax machine, photocopy machine.

Must be able to work in moderate to loud noise conditions

Must be able to make telephone calls for extended periods (minimum 60+ calls/day)

Must be able to lift up to 15 pounds

Must be able to move in and around the Casino/ Hotel/Mall areas.

Must be able to tolerate areas containing secondhand smoke

Must be able to work for long periods of time, under fluorescent lighting

Must be able to work at a desk for most of the day, in a seated position

Must be able to spend most of the day working off computer monitors and operating a keyboard

Although most of the position will be spend seated at a desk, there will be occasions where candidate must be able to remain on one’s feet for long periods of time, and/or walk for long distances.

Must be able to travel as needed.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world’s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 88430
• Job Category Sales and Marketing
• Job Schedule Full time
• Locations Planet Hollywood_Corporate (On-site)