Marketing Coordinator-Ex

Presque Isle Downs, Inc.; New Orleans (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Inclusive work environment

Team collaboration opportunities

Job summary

A premier entertainment venue in New Orleans is seeking a customer service representative to improve guest relations and implement promotions. You will market the property to new guests, monitor VIP play, and ensure a top-tier experience. Ideal candidates will have 1-2 years of customer service experience and the ability to obtain a gaming license. This role is vital in maintaining strong relationships with VIP customers and ensuring their satisfaction throughout their visits.

Qualifications

• Must be 21 years or older.
• Must be able to obtain a Gaming and Racing License from Louisiana Racing Commission.
• Ability to read, analyze and interpret documentation.
• Ability to respond to common inquiries or complaints.

Responsibilities

• Market and recruit new guests and customers to the property.
• Monitor VIP guests and provide customer service assistance.
• Prepare for guest visits and maintain follow-up contact.
• Tele-market various player lists for attraction purposes.
• Determine player eligibility for complimentary services.

Skills

Customer service

Communication

Problem-solving

Education

1-2 years of experience

Job description

America's second oldest horse racing track, the Fair Grounds has been a New Orleans staple since 1852. We are a premiere entertainment venue presenting thoroughbred & exotic animal races, slots, video poker and simulcasting year-round. Located in New Orleans, Fair Grounds operates a slot-machine gaming facility and 13 off-track betting parlors throughout southeast Louisiana.

JOB SUMMARY

Responsible for improving customer service, developing and implementing new promotions and maintaining and cultivating relationships with VIP customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Market and recruit new guests and other customers to property.
• Monitor visitation and play of VIP guests and walk the Slot floor regularly to provide customer service and assistance.
• Respond to guest’s requests, questions or concerns in an immediate and attentive fashion using detailed precision.
• Prepare for guests visits and follow-up throughout and after departure, maintaining contact to ensure return visits.
• Tele-market various player lists for contacting, attracting and information gathering purposes.
• Attend special events and promotions to build guest rapport and create recognition amongst guests.
• Determine player eligibility of complimentary services by analyzing player accounts while maintaining management reinvestment guidelines.
• Maintain current, accurate player account information in Oasis to insure database integrity and privacy.
• Performs other related duties as assigned.

REQUIRED SKILLS AND ABILITIES

Must be 21 years or older. Must be able to obtain a Gaming and Racing License from Louisiana Racing Commission.

EDUCATION AND EXPERIENCE

1-2 years of experience. Knowledge of principles and processes for providing customer service. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to read, analyze and interpret common documentation. Ability to respond to common inquiries or complaints from team members, regulatory agencies or members of the staff. Ability to write and present information to management in a reasonable manner. Ability to perform normal mathematical computations in regard to the implementation of current duties. Ability to define problems collects data, establish facts and draws valid conclusions. Ability to interpret an extensive variety of instructions and deal with several variables.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work involves lifting, walking, talking, hearing, bending, stooping, climbing. Must be able to lift and carry up to 50 pounds. Office/Casino environment; Subject to outdoor temperature; Exposed to smoke, bright lights and noise at times. The work environment consists of very non-demanding surroundings with a low noise level Will occasionally work in extreme heat or cold conditions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.