VIP Marketing & Guest Experience Coordinator

Churchill Downs; New Orleans (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Inclusive work environment

Team collaboration opportunities

Job summary

A premier entertainment venue in New Orleans is seeking a customer service representative to improve guest relations and implement promotions. You will market the property to new guests, monitor VIP play, and ensure a top-tier experience. Ideal candidates will have 1-2 years of customer service experience and the ability to obtain a gaming license. This role is vital in maintaining strong relationships with VIP customers and ensuring their satisfaction throughout their visits.

Qualifications

• Must be 21 years or older.
• Must be able to obtain a Gaming and Racing License from Louisiana Racing Commission.
• Ability to read, analyze and interpret documentation.
• Ability to respond to common inquiries or complaints.

Responsibilities

• Market and recruit new guests and customers to the property.
• Monitor VIP guests and provide customer service assistance.
• Prepare for guest visits and maintain follow-up contact.
• Tele-market various player lists for attraction purposes.
• Determine player eligibility for complimentary services.

Skills

Customer service

Communication

Problem-solving

Education

1-2 years of experience

Job description

A premier entertainment venue in New Orleans is seeking a customer service representative to improve guest relations and implement promotions. You will market the property to new guests, monitor VIP play, and ensure a top-tier experience. Ideal candidates will have 1-2 years of customer service experience and the ability to obtain a gaming license. This role is vital in maintaining strong relationships with VIP customers and ensuring their satisfaction throughout their visits.