Guest Services Usher — Flexible Hours & Event Experience

Churchill Downs Inc.; New Orleans (LA); On-site; USD 24,000 - 31,000; Full time

Job summary

Churchill Downs Louisiana Horseracing Co. at the Fair Grounds in New Orleans seeks a Guest Services Clerk to assist customers and provide professional service across various roles.

The position focuses on delivering accurate information, upholding regulatory requirements, and supporting a high-quality guest experience. Ideal candidates are 21+, able to obtain a Racing License, and capable of working nights, weekends, and holidays in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• Excellent verbal communications skills with strong attention to detail.
• Ability to work in a high-volume environment.

Responsibilities

• Ensure compliance with operational and regulatory requirements.
• Disseminates accurate information to customers and escalates when needed.
• Creates and maintains a positive work environment and teamwork.
• Maintains positive relations with customers and provides satisfactory service.
• Responds to customer needs quickly and efficiently.
• Escalates disputes with supervision when appropriate and follows up.
• Maintain confidentiality of customer and account information.
• Support access control and monitoring within the facility.

Skills

Verbal communication

Attention to detail

Education

High School diploma

Job description

Churchill Downs Louisiana Horseracing Co. at the Fair Grounds in New Orleans seeks a Guest Services Clerk to assist customers and provide professional service across various roles.

The position focuses on delivering accurate information, upholding regulatory requirements, and supporting a high-quality guest experience. Ideal candidates are 21+, able to obtain a Racing License, and capable of working nights, weekends, and holidays in a fast-paced environment.