VIP Casino Host & Marketing Concierge

Caesars Entertainment; New Orleans (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

Caesars New Orleans Casino & Hotel is seeking a Casino Host to grow our guest base and nurture relationships with valued gaming guests. You will market our gaming product to potential high-limit guests and coordinate with marketing for special events on the casino floor.

The role emphasizes exceptional guest service, confidentiality of VIP information, and the ability to drive business across departments while adhering to Louisiana gaming guidelines.

Qualifications

• College degree or equivalent experience preferred but not required.
• Experience Casino Marketing/Hosts, Sales or Account Management preferred.
• Minimum of Two (2) years of guest services experience, sales or marketing preferred.
• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Excellent interpersonal, communication, problem solving and analytical skills required.

Responsibilities

• Welcome guest, provides exceptional customer service, encourage guest to enroll with our New Card sign program
• Follow all relevant policies and procedures
• Communicate with co-workers, table and slot team members, supervisors, and guests.
• Interacts with marketing in hosting special events
• Arranges special services related for players with proper play
• Meets and greets players on the casino floor at special events or promotions
• M akes sounds complimentary decisions based on tracked customer play
• Greets and hosts customers, and maintains the highest levels of courtesy, friendliness, and hospitable attitude throughout
• Provide hands‑on real‑time service for VIP customers that have relationships with player development team members.
• Demonstrates exceptional guest services to both internal and external customers
• Must be willing to continue to drive business
• Remains informed of competitive promotional methods
• Ability to meet the attendance guidelines of the job and adhere to departmental and company policies
• Ability to maintain confidentiality of VIP information
• Performs other duties as assigned by Management.

Education

College degree or equivalent experience

Job description

Caesars New Orleans Casino & Hotel is seeking a Casino Host to grow our guest base and nurture relationships with valued gaming guests. You will market our gaming product to potential high-limit guests and coordinate with marketing for special events on the casino floor.

The role emphasizes exceptional guest service, confidentiality of VIP information, and the ability to drive business across departments while adhering to Louisiana gaming guidelines.