Guest Services Usher — Live Racing & Casino Experience

Churchill Downs Incorporated; New Orleans (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

Churchill Downs Incorporated in New Orleans seeks a Guest Services Clerk to provide professional customer service across the Fair Grounds facility. You will answer inquiries, guide guests and support a welcoming, safe environment.

This role requires 21+ years old and the ability to obtain a Racing License from the Louisiana Racing Commission; strong communication, attention to detail, and flexibility for nights, weekends, and holidays are essential.

Qualifications

• Excellent verbal communications skills with strong attention to detail.
• Ability to work in a high-volume environment.
• Be a self-starter and work with minimum supervision.
• Ability to work overtime and flexible hours including nights, weekends and holidays.

Responsibilities

• Provide information to customers and resolve inquiries in a professional manner.
• Disseminates accurate and real-time information to customers regarding offerings.
• Maintains positive relations with customers and ensures satisfactory service.
• Assist in monitoring access to restricted and reserved areas as needed.

Skills

Customer service

Verbal communication

Attention to detail

Teamwork

Education

High School diploma or equivalent

Job description

Churchill Downs Incorporated in New Orleans seeks a Guest Services Clerk to provide professional customer service across the Fair Grounds facility. You will answer inquiries, guide guests and support a welcoming, safe environment.

This role requires 21+ years old and the ability to obtain a Racing License from the Louisiana Racing Commission; strong communication, attention to detail, and flexibility for nights, weekends, and holidays are essential.