VIP Players Club Host – Guest Relations & Benefits

Seminole Hard Rock Hotel & Casino; Rockford (IL); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Seminole Hard Rock Hotel & Casino Rockford is seeking a Customer Service Host to communicate the Player’s Club program and promote its benefits on the casino floor.

Responsibilities include greeting guests, coordinating comps and VIP services, and providing accurate information about amenities, comp limits, and events. Strong English communication, computer literacy, and a courteous, professional demeanor are essential.

Qualifications

• Education typically requires a high school diploma or equivalent.
• Two months of on-the-job training or related customer service experience.
• Computer literacy with good oral and written English communication skills.

Responsabilités

• Promote and explain the Player’s Club program to guests on the casino floor.
• Greet guests at customer service booths and VIP room; coordinate comps for mid/high-end players.
• Handle customer interactions, resolve disputes, and maintain guest relations.
• Adhere to Illinois Gaming Regulations and company policies.

Connaissances

Guest service

Communication skills

Multi-lingual skills

Formation

High school diploma or equivalent

Outils

Microsoft Word

Excel

Outlook

PowerPoint

Description du poste

Seminole Hard Rock Hotel & Casino Rockford is seeking a Customer Service Host to communicate the Player’s Club program and promote its benefits on the casino floor.

Responsibilities include greeting guests, coordinating comps and VIP services, and providing accurate information about amenities, comp limits, and events. Strong English communication, computer literacy, and a courteous, professional demeanor are essential.