VIP Casino Host: Elevate Guest Experiences

Seminole Hard Rock Hotel & Casino Hollywood; Florida; On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Paid time off

Bonus opportunity

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is seeking an experienced Casino Host to maintain relationships with targeted customers and generate incremental gaming revenues. You will apply personalized service to grow player loyalty, manage player accounts, and promote the Player’s Club program.

The position requires strong communication, integrity, and the ability to work in a fast-paced casino environment, with a focus on meeting quotas and coordinating cross-property events along with

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Accounting, Business Administration, Finance or Marketing preferred with 2 years casino host or 4 years casino marketing experience.
• Equivalent combination of education and experience considered.

Responsibilities

• Maintains relationship with targeted customers through personal contact in order to generate incremental gaming revenues.
• Achieves quotas provided by management for room goals, new card sign-ups, events, entertainment, etc.
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Effectively handles customer complaints and discrepancies in an efficient and courteous manner.
• Greets guests in the casino and participates in social events and special promotions.
• Issues Player’s Club cards and promotes the program and related promotions.
• Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.

Skills

Customer service

Communication skills

Salesmanship

Teamwork

Education

High school diploma or equivalent

Bachelor’s degree in Accounting, Business Administration, Finance or Marketing

Job description

Seminole Hard Rock Hotel & Casino Hollywood is seeking an experienced Casino Host to maintain relationships with targeted customers and generate incremental gaming revenues. You will apply personalized service to grow player loyalty, manage player accounts, and promote the Player’s Club program.

The position requires strong communication, integrity, and the ability to work in a fast-paced casino environment, with a focus on meeting quotas and coordinating cross-property events along with