VIP Casino Host – Players Club Specialist

Hard Rock Casino Rockford

Rockford (IL)

On-site

USD 21,000 - 28,000

Full time

5 days ago

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Job summary

Hard Rock Casino Rockford is seeking a Customer Service host to communicate the Player’s Club program to guests on the casino floor. You will greet guests at service booths and VIP rooms, explain comp limits and available amenities, and coordinate comp paperwork for casino VIP teams.

The role emphasizes building strong guest relations with mid- to high-end players and delivering outstanding service. Candidates should have a high school diploma or equivalent, with about two months of on-the-job

Qualifications

High school diploma or equivalent required.
Two months on-the-job training or related customer service experience.
Computer literacy with good oral and written English communication skills.
Excellent phone etiquette and guest relations skills required.
Multilingual skills preferred.

Responsibilities

Communicate the Player’s Club program to guests on the casino floor.
Greet guests at service booths and VIP rooms; assist in events.
Provide information on comps, services, and amenities to mid/high-end guests.
Process and coordinate comp requests for casino/VIP staff.
Maintain records of guest visits and participate in player recognition programs.
Deliver prompt, courteous service and respond to inquiries.