VIP Casino Host & Guest Loyalty Architect

Seminole Hard Rock; United States; Presencial; USD 45.000 - 75.000; Jornada completa

Descripción de la vacante

Seminole Hard Rock is seeking a on-site Casino Host to develop and coordinate programs for attracting and hosting mid- to high-limit players, ensuring guest satisfaction and repeat visits. The role requires building relationships with high-value guests and extending complimentary services to encourage loyalty.

You will work under the Director of Player Development, coordinating efforts on and off property, and actively recruit VIP players while maintaining guest databases for personalized

Formación

• Minimum 2 years in casino marketing or 1 year in marketing, or equivalent experience.
• Must maintain Gaming licenses/certifications.
• 21+ years of age; ability to work nights, weekends, holidays.

Responsabilidades

• Develop and coordinate programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits.
• Establish and develop relationships with midrange/high-value guests to encourage return visits and loyalty.
• Interact frequently with VIP guests and decide on extensions of complimentary services/goods.
• Monitor guest relationships and manage a book of business to meet semiannual and annual goals.
• Represent the casino at events and maintain guest databases for targeted campaigns.

Conocimientos

Casino marketing

Guest relations

VIP program management

Sales and negotiation

Herramientas

Salesforce

Descripción del empleo

Seminole Hard Rock is seeking a on-site Casino Host to develop and coordinate programs for attracting and hosting mid- to high-limit players, ensuring guest satisfaction and repeat visits. The role requires building relationships with high-value guests and extending complimentary services to encourage loyalty.

You will work under the Director of Player Development, coordinating efforts on and off property, and actively recruit VIP players while maintaining guest databases for personalized