VIP Player's Club Host

Seminole Hard Rock; Rockford (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

Seminole Hard Rock Rockford is looking for a personable Customer Service Host to enhance guest satisfaction on the casino floor. You will greet guests, explain the Player's Club program, and coordinate comps and special events while maintaining exceptional service standards.

You will support mid-to-high-end guests, ensure accurate records, handle inquiries, and work with cross-functional teams to deliver memorable experiences at the property.

Qualifications

• Requires a high school diploma or equivalent; on-the-job training may be provided.
• Excellent English communication skills, both oral and written.
• Strong guest relations and phone etiquette are essential.
• Multilingual abilities are preferred to assist diverse guests.

Responsibilities

• Creates an atmosphere that encourages guests to choose Hard Rock Casino Rockford.
• Service customers at service booths and VIP room; greet arrivals and assist events.
• Provide information on comps, services, and amenities to mid/high-end guests.
• Approve and issue limited comps based on guidelines; coordinate paperwork.
• Coordinate reservations for events and accommodations for VIP guests.
• Handle difficult interactions and escalate as needed to the appropriate authority.
• Monitor VIP access to amenities and maintain guest records for recognition programs.
• Maintain positive attitude and high service standards in every interaction.
• Respond promptly to inquiries and perform data entry and admin duties.

Skills

Guest service excellence

Communication skills

Multilingual preferred

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Seminole Hard Rock Rockford is looking for a personable Customer Service Host to enhance guest satisfaction on the casino floor. You will greet guests, explain the Player's Club program, and coordinate comps and special events while maintaining exceptional service standards.

You will support mid-to-high-end guests, ensure accurate records, handle inquiries, and work with cross-functional teams to deliver memorable experiences at the property.