VIP Casino Host & Player Development

Seminole Hard Rock; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Benefits package

On-site role

Job summary

Seminole Hard Rock is seeking a Player Development Executive Host to develop relationships with mid- to high-value guests, coordinate compelling player programs, and drive guest loyalty. This on-site role requires after-hours accessibility by phone and email, including weekends and holidays, to ensure seamless guest experiences.

The incumbent will interact frequently with VIP guests, manage a host book of business, and collaborate with sales and marketing to attract and retain high-value players

Qualifications

• Experience in Casino Marketing or related field with 2 years host experience or 1 year marketing experience.
• Must obtain and maintain all Gaming licenses/certifications.
• Must be twenty-one (21) years of age.
• Must be able to work nights, holidays and weekends, as well as flexible shifts.
• Prior experience opening new properties/outlets is strong.

Responsibilities

• Develop and coordinate programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits.
• Interact with mid- to high-limit guests and extend complimentary services/goods as needed.
• Be on-site and reachable to guests by phone and email after hours, weekends, and holidays.
• Cultivate relationships to drive return visits and guest loyalty across on-property and off-property efforts.
• Manage guest invitation lists for special events and represent the casino at events.

Skills

Casino guest relations

Event coordination

Customer service

Salesforce

Tools

Salesforce

Job description

Seminole Hard Rock is seeking a Player Development Executive Host to develop relationships with mid- to high-value guests, coordinate compelling player programs, and drive guest loyalty. This on-site role requires after-hours accessibility by phone and email, including weekends and holidays, to ensure seamless guest experiences.

The incumbent will interact frequently with VIP guests, manage a host book of business, and collaborate with sales and marketing to attract and retain high-value players