VIP Guest Experience Host, Casino & Events

Hard Rock Hotel & Casino Ottawa; Tampa (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Seminole Hard Rock Tampa is seeking a Guest Service Ambassador to deliver outstanding hospitality and promote the casino’s Unity loyalty program. You will enroll new players, explain benefits, issue rewards and handle guest inquiries to enhance the gaming experience.

You will greet guests, provide information on amenities, promotions and entertainment, and participate in marketing events and high-profile concerts while maintaining the utmost discretion and professionalism.

Qualifications

• Six months of customer service experience, preferably in casino or hospitality.
• Willingness to work overnights, weekends and holidays per schedule.
• Ability to maintain guest service standards and professionalism.
• Strong verbal and non-verbal communication skills.
• Energetic, caring and compassionate approach to guests.
• Interest in growth through Seminole Gaming training programs.

Responsibilities

• Provide exceptional customer service to casino guests and promote the loyalty program.
• Enroll potential players into the Unity program and explain program benefits.
• Greet guests and provide information about amenities, promotions and events.
• Interact with guests and VIPs with integrity, discretion and professionalism.
• Assist with marketing events, concerts, meet-and-greets and giveaways.
• Perform front of house and back of house duties for events as needed.

Skills

Customer service

Job description

Seminole Hard Rock Tampa is seeking a Guest Service Ambassador to deliver outstanding hospitality and promote the casino’s Unity loyalty program. You will enroll new players, explain benefits, issue rewards and handle guest inquiries to enhance the gaming experience.

You will greet guests, provide information on amenities, promotions and entertainment, and participate in marketing events and high-profile concerts while maintaining the utmost discretion and professionalism.