VIP Player Host & Rewards Experience Lead

Bally's; Evansville (IN); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible spending account

Employee assistance program

Free parking

Life insurance

On-the-job training

Paid time off

Tuition Reimbursement

Job summary

Bally's Evansville, IN is seeking a Hospitality Host in Marketing - Player Development to promote the Rewards Program and educate premium players on benefits. You will assist with membership enrollment, address patron inquiries, and support events that target premium players.

Ideal candidates understand Indiana Gaming regulations, can work in a bustling casino environment, and are available for varied hours, including weekends.

Qualifications

• High School or better.
• Able to stand, sit, and walk for long periods (7+ hours).
• Available for regular hours, including holidays and weekends.
• Knowledgeable of Indiana Gaming regulations.

Responsibilities

• Promotes the Rewards Program by assisting patrons through the membership process.
• Educates players on Rewards card usage and benefits.
• Educates customers on the usage and benefits of casino floor bill validators.
• Assists with phone solicitation of established premium slot & table patrons.
• Attends all special events targeting premium players.
• Meets and greets premium players.
• Issues complimentary amenities consistent with customer’s activity.
• Handles customer problems and reports all incidents to management.
• Initiates proper paperwork to insure patron account problems are rectified.
• Maintains and updates accurate customer information in accordance with CTR guidelines.
• Responsible to insure continued growth within the company’s database.Interacts with all other departments.
• Responsible for identifying and cultivating new customers.
• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.

Skills

Customer Service

Communication

Detail Oriented

Education

High School or better

Job description

Bally's Evansville, IN is seeking a Hospitality Host in Marketing - Player Development to promote the Rewards Program and educate premium players on benefits. You will assist with membership enrollment, address patron inquiries, and support events that target premium players.

Ideal candidates understand Indiana Gaming regulations, can work in a bustling casino environment, and are available for varied hours, including weekends.