Host - Casino Senior

Bally's; Evansville (IN); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible spending account

Employee assistance program

Free parking

Life insurance

On-the-job training

Paid time off

Tuition Reimbursement

Job summary

Bally's Evansville, IN is seeking a Hospitality Host in Marketing - Player Development to promote the Rewards Program and educate premium players on benefits. You will assist with membership enrollment, address patron inquiries, and support events that target premium players.

Ideal candidates understand Indiana Gaming regulations, can work in a bustling casino environment, and are available for varied hours, including weekends.

Qualifications

• High School or better.
• Able to stand, sit, and walk for long periods (7+ hours).
• Available for regular hours, including holidays and weekends.
• Knowledgeable of Indiana Gaming regulations.

Responsibilities

• Promotes the Rewards Program by assisting patrons through the membership process.
• Educates players on Rewards card usage and benefits.
• Educates customers on the usage and benefits of casino floor bill validators.
• Assists with phone solicitation of established premium slot & table patrons.
• Attends all special events targeting premium players.
• Meets and greets premium players.
• Issues complimentary amenities consistent with customer’s activity.
• Handles customer problems and reports all incidents to management.
• Initiates proper paperwork to insure patron account problems are rectified.
• Maintains and updates accurate customer information in accordance with CTR guidelines.
• Responsible to insure continued growth within the company’s database.Interacts with all other departments.
• Responsible for identifying and cultivating new customers.
• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.

Skills

Customer Service

Communication

Detail Oriented

Education

High School or better

Job description

Job Category: Marketing - Player Development

Requisition Number: HOSTC011983

• Posted : September 10, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Evansville, IN 47708, USA

Description

Responsibilities:

• Reports to the Senior Host and/or the Player Development Manager.
• Promotes the Rewards Program by assisting patrons through the membership process.
• Educates players in the understanding, application, and usage of the Rewards card to include its benefits.
• Educates customers on the usage and benefits of casino floor bill validators.
• Assist with phone solicitation of established premium slot & table patrons.
• Attends all special events targeting premium players.
• Meets and greets premium players.
• Issues complimentary amenities consistent with customer’s activity.
• Handles customer problems and reports all incidents to management.
• Initiates proper paperwork to insure patron account problems are rectified.
• Maintains and updates accurate customer information in accordance with CTR guidelines.
• Responsible to insure continued growth within the company’s database.Interacts with all other departments.
• Responsible for identifying and cultivating new customers.
• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
• Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
• Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• Other duties may be assigned at any time.

The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates.

Additional Benefits:

• 401(k)
• 401(k) matching
• Flexible spending account
• Employee assistance program
• Free parking
• Life insurance
• On-the-job training
• Paid time off
• Tuition Reimbursement

Salary$43,888

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Hospitality

Advanced

Detail Oriented

Advanced

Customer Service

Advanced

Communication

Advanced

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.