Senior Host: Premium Players & Rewards Specialist

Bally’s Corporation; Evansville (IN); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Medical, Dental, & Vision insurance

Flexible spending account

Employee assistance program

Free parking

Life insurance

On-the-job training

Paid time off

Tuition Reimbursement

Job summary

Bally's Corporation in Evansville, IN, is seeking a guest-focused team member to support premium players and help grow the rewards program. You will greet premium patrons, promote membership, and educate players on rewards benefits while upholding Bally's standards.

The role requires endurance in a busy casino environment, ability to stand and walk for extended periods, and willingness to work varied hours, including weekends and holidays.

Responsibilities

• Reports to the Senior Host and/or the Player Development Manager.
• Promotes the Rewards Program by assisting patrons through the membership process.
• Educates players in the understanding, application, and usage of the Rewards card to include its benefits.
• Educates customers on the usage and benefits of casino floor bill validators.
• Assist with phone solicitation of established premium slot & table patrons.
• Attends all special events targeting premium players.
• Meets and greets premium players.
• Issues complimentary amenities consistent with customer’s activity.
• Handles customer problems and reports all incidents to management.
• Initiates proper paperwork to insure patron account problems are rectified.
• Maintains and updates accurate customer information in accordance with CTR guidelines.
• Responsible to insure continued growth within the company’s database.Interacts with all other departments.
• Responsible for identifying and cultivating new customers.
• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
• Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
• Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• Other duties may be assigned at any time.

Job description

Bally's Corporation in Evansville, IN, is seeking a guest-focused team member to support premium players and help grow the rewards program. You will greet premium patrons, promote membership, and educate players on rewards benefits while upholding Bally's standards.

The role requires endurance in a busy casino environment, ability to stand and walk for extended periods, and willingness to work varied hours, including weekends and holidays.