Premium Host: VIP Guest Relations & Rewards

Bally's Interactive; Evansville (IN); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Medical, Dental, & Vision insurance

Flexible spending account

Employee assistance program

Employee discounts

Free parking

Life insurance

On-the-job training

Paid time off

Tuition Reimbursement

Job summary

Bally's Interactive is seeking a customer-focused team member to promote rewards programs and support premium players in Evansville, Indiana. You will educate patrons on rewards benefits, assist with membership, and participate in events to grow the database.

The role requires the ability to stand for long periods, work varied hours including holidays and weekends, and adhere to company service standards. Indoor casino environment with smoke exposure is expected.

Qualifications

• Experience in customer service or hospitality preferred.
• Ability to educate customers on rewards programs.

Responsibilities

• Promotes the Rewards Program by assisting patrons through the membership process.
• Educates players on rewards card usage and benefits.
• Educates customers on casino floor bill validators and their benefits.
• Assists with phone solicitation of established premium slot and table patrons.
• Attends events targeting premium players and meets/greats them.
• Issues complimentary amenities consistent with activity and reports incidents to management.
• Maintains accurate patron information per CTR guidelines and grows the database.

Skills

Customer service

Membership programs

Sales mindset

Job description

Bally's Interactive is seeking a customer-focused team member to promote rewards programs and support premium players in Evansville, Indiana. You will educate patrons on rewards benefits, assist with membership, and participate in events to grow the database.

The role requires the ability to stand for long periods, work varied hours including holidays and weekends, and adhere to company service standards. Indoor casino environment with smoke exposure is expected.