VIP Player Development Lead

Mesquite Entertainment; Mesquite (NV); On-site; USD 45,000 - 85,000; Full time

Job summary

Mesquite Entertainment is seeking a Casino Host to support relationship-building with high-value players and ensure a premier gaming and entertainment experience at the property in Mesquite, NV. The role focuses on administrating guest acquisition and retention through personalized service and collaborative marketing efforts.

Applicant should have 3+ years in Gaming/Hospitality, knowledge of CRM platforms, and strong English communication.

Qualifications

• Three (3) or more years of Gaming, Marketing, Hospitality, Sales, Customer Relationship Management experience required.
• Casino host or player development experience preferred.
• Must possess knowledge of casino marketing principles, player reinvestment strategies, player loyalty programs, and customer relationship management platforms.
• Must be able to multitask, remain highly organized, exercise sound judgment, and effectively solve problems.
• Must demonstrate strong interpersonal, communication, and customer service skills.
• Proficiency with Microsoft Office products, including Excel, and cloud-based data management required.
• Must be able to read, write, and communicate verbally in English.

Responsibilities

• Develop and maintain player lists, sales targets, coding process; manage host incentive plan and goal setting.
• Set goals to enable hosts to successfully identify and recruit new high-value players through prospecting, networking, referrals, and direct marketing efforts.
• Serve as a periodic contact for VIP guests, ensuring an exceptional level of service and responsiveness.
• Analyze player activity and collaborate on customized offers, incentives, and promotional opportunities to maximize player worth and retention.
• Execute player development strategies designed to achieve departmental revenue goals and grow the property's customer base.
• Coordinate and host special events, tournaments, VIP functions, and promotional activities to strengthen guest relationships.
• Continuously monitor player activity and trends to identify opportunities for increased guest engagement and revenue generation.
• Work closely with Marketing, Casino Operations, Hotel, Food & Beverage, and other departments to ensure seamless guest experiences.
• Utilize customer relationship management systems and player tracking software to maintain accurate guest records and activity histories.
• Maintain knowledge of all property amenities, promotions, entertainment offerings, and special events to effectively communicate opportunities to guests.
• Prepare player development reports, performance analyses, and revenue summaries as requested.
• Assist with the development and implementation of marketing initiatives designed to increase player card usage, rated play, and customer retention.
• Ensure adherence to departmental policies, internal controls, and applicable gaming regulations.
• Participate in team meetings, training programs, and property-wide marketing initiatives.
• Other job-related duties as assigned and instructed by management.

Skills

Customer service

Interpersonal skills

Excel

CRM software

Communication

Tools

Microsoft Office

CRM platforms

Job description

Mesquite Entertainment is seeking a Casino Host to support relationship-building with high-value players and ensure a premier gaming and entertainment experience at the property in Mesquite, NV. The role focuses on administrating guest acquisition and retention through personalized service and collaborative marketing efforts.

Applicant should have 3+ years in Gaming/Hospitality, knowledge of CRM platforms, and strong English communication.