Premium Casino Host - Guest Loyalty & Events

Main Street Station Casino, Brewery, & Hotel; Las Vegas (NV); Vor Ort; USD 55.000 - 85.000; Vollzeit

Zusammenfassung

Boyd Gaming Corporation seeks a Player Development professional in Las Vegas to build and maintain a base of high-value players, delivering personalized service and loyalty. You will recruit premium players, manage guest relationships, and ensure a calm, courteous response to inquiries while supporting on- and off-site events.

Ideal candidates have 3+ years in customer service within gaming, strong communication and leadership skills, and the ability to work flexible schedules.

Qualifikationen

• Bachelor’s Degree or equivalent work experience in a related field.
• Three years experience in customer service, preferably in the gaming industry.
• Excellent oral and written skills, leadership skills, as well as customer service and interpersonal skills.
• Must be flexible in work schedule.
• Proficiency in Microsoft Office applications, and player tracking systems. Salesforce experience a plus.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Aufgaben

• Develop/Maintain a base of assigned players and ensure each receives personal attention and quality service.
• Recruit/Maintain high-level players through direct mail, telemarketing, referrals, and events.
• Continuously develop and sustain personalized relationships with guests, focusing on premium players.
• Respond to guest requests and inquiries in a calm, prompt, and courteous manner.
• Issue complimentary services consistent with policies.
• Participate in player development and marketing activities to cultivate guest loyalty.
• Represent the company at on- and off-site events and maintain guest relationships.
• Miscellaneous duties as assigned.

Kenntnisse

Customer service

Interpersonal skills

Leadership

Oral and written communication

Flexibility in schedule

Team collaboration

Ausbildung

Bachelor’s Degree or equivalent

Tools

Microsoft Office

Salesforce

Jobbeschreibung

Boyd Gaming Corporation seeks a Player Development professional in Las Vegas to build and maintain a base of high-value players, delivering personalized service and loyalty. You will recruit premium players, manage guest relationships, and ensure a calm, courteous response to inquiries while supporting on- and off-site events.

Ideal candidates have 3+ years in customer service within gaming, strong communication and leadership skills, and the ability to work flexible schedules.