Player Development Host

Churchill Downs Incorporated; Owensboro (KY); On-site; USD 38,000 - 65,000; Full time

Job summary

Churchill Downs Incorporated in Owensboro, KY, seeks a Player Development Host to serve as a VIP ambassador. You will build lasting guest relationships, host events, and ensure engaging experiences in a fast-paced gaming environment.

The role requires a 21+ age, high school diploma or GED, and comfort with gaming regulations. Expect weekend, night, and holiday shifts as part of a dynamic team focused on hospitality and unforgettable experiences.

Qualifications

• High school diploma or GED required.
• Degree in hospitality, marketing, or a related field is preferred.
• Previous experience in customer service, hospitality, or gaming is strongly preferred.
• Familiarity with gaming industry practices and regulations is a plus.
• Must be able to obtain and maintain a valid Kentucky gaming/racing license.
• You must be 21 years of age or older to apply.

Responsibilities

• Serve as the primary point of contact for players, ensuring outstanding service and timely response to inquiries.
• Build and nurture relationships with guests through personalized attention and engagement strategies.
• Plan and host player events, tournaments, and promotions to drive excitement and participation.
• Monitor player activity and engagement trends to identify outreach opportunities and player preferences.
• Collect feedback and share player insights with relevant departments to enhance overall service delivery.
• Partner with the marketing team to develop appealing player promotions and communication materials.
• Educate guests on available services, promotions, and loyalty programs.
• Uphold all gaming regulations and internal controls to maintain a compliant and professional environment.
• Work flexible hours including weekends, nights, and holidays.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication

Customer service

Hospitality

Event planning

Education

High school diploma or GED

Hospitality degree preferred

Job description

Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the TwinSpires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

JOB SUMMARY

Do you love being in the center of the action? Are you a people person who thrives on energy, fun, and unforgettable experiences? Owensboro Racing & Gaming is seeking a Player Development Host to be the ultimate VIP ambassador! In this role, you'll build lasting relationships with our guests, throw epic events, and help make every visit a winning experience. If you're passionate about hospitality, love the thrill of the gaming world, and know how to make someone's day, you belong with us!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as the primary point of contact for players, ensuring outstanding service and timely response to inquiries.

Build and nurture relationships with guests through personalized attention and engagement strategies.

Plan and host player events, tournaments, and promotions to drive excitement and participation.

Monitor player activity and engagement trends to identify outreach opportunities and player preferences.

Collect feedback and share player insights with relevant departments to enhance overall service delivery.

Partner with the marketing team to develop appealing player promotions and communication materials.

Educate guests on available services, promotions, and loyalty programs.

Uphold all gaming regulations and internal controls to maintain a compliant and professional environment.

Work flexible hours including weekends, nights, and holidays.

Perform other duties as assigned.

REQUIRED SKILLS AND ABILITIES

Exceptional interpersonal and communication skills with a warm, outgoing personality.

Ability to build rapport quickly and foster lasting guest relationships.

Strong problem-solving skills and customer-service mindset.

High level of professionalism and discretion when handling guest needs.

Comfortable with fast-paced, dynamic environments and multitasking.

Team-oriented with the ability to work independently when needed.

EDUCATION AND EXPERIENCE

High school diploma or GED required.

Degree in hospitality, marketing, or a related field is preferred.

Previous experience in customer service, hospitality, or gaming is strongly preferred.

Familiarity with gaming industry practices and regulations is a plus.

Must be able to obtain and maintain a valid Kentucky gaming/racing license.

• You must be 21 years of age or older to apply.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Ability to sit, stand, and walk for extended periods.

May be required to lift up to 25 pounds occasionally.

Must be able to work in a noisy, fast-paced, and smoke-filled environment.

Flexibility to work various shifts, including weekends, nights, and holidays.

CHURCHILL DOWNS INCORPORATED

Churchill Downs Incorporated (CDI) (Nasdaq: CHDN) has been creating extraordinary entertainment experiences for over 150 years, beginning with the company’s most iconic and enduring asset, the Kentucky Derby. Headquartered in Louisville, Kentucky, CDI has expanded through the acquisition, development, and operation of live and historical racing entertainment venues, the growth of online wagering businesses, and the acquisition, development, and operation of regional casino gaming properties.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.