VIP Host – Elite Guest Relations & Events

Churchill Downs Inc.; Florence (KY); On-site; USD 42,000 - 72,000; Full time

Job summary

Turfway Park Racing & Gaming, operated by Churchill Downs Incorporated in Northern Kentucky, seeks an Executive Host to cultivate high-value gaming relationships and drive player loyalty through targeted outreach and personalized service.

The role focuses on recruiting top-tier players, managing guest experiences, and coordinating VIP events while ensuring compliance with company guidelines and promotional standards.

Qualifications

• Excellent organizational, written and communication skills.
• Ability to work in a fast-paced environment while maintaining excellent guest service.
• Previous experience making sound business decisions using detailed player statistics.
• Ability to promote teamwork, integrity, respect, and demonstrate collaboration.
• Exemplary judgmental skills, especially when interacting with guests and making decisions to best serve them and ability to effectively resolve customer issues/complaints.
• Knowledge of player management system, technical gaming products, and Microsoft Office preferred.

Responsibilities

• Extends complimentary items and services to our guests by analyzing a guest’s play that is within the established guidelines.
• Recruits new high-level players through various marketing activities such as direct mailers, telemarketing, referrals, on-floor monitoring of play and off-site functions.
• Attracts, develops and maintains relationships with target customers through the delivery of personalized service.
• Greets and hosts target customers while on property; Arranges and assures execution of special services.
• Ensures and promotes target customers have a player’s club card in use while on property.
• Arranges for appropriate level of complementaries during visit.
• Utilizes tools to document, track, and develop pipeline.
• Appropriately resolves/deters customer complaints.
• Manages the development and execution of special events both on and off-property that promote or stimulate revenue growth, including developing high potential worth customers unknown to the business.
• Markets and fills promotional events, both hosted and gaming related.
• Conducts phone marketing to target customers; Invites them to the property or to special events.
• Collaborates with work-group and other support departments to ensure target customer satisfaction.
• Creates an atmosphere of luck and celebrates customer wins.
• Attains goals to meet company objectives.
• Keeps informed of all promotions, special events, daily facility hours of operation and all other relevant guest information.
• Develops relationships and partnerships with local vendors and establishments to increase VIP offerings within our community.
• Performs other duties as assigned

Skills

Excellent organizational skills

Communication skills

Guest service

Teamwork

Decision making

Microsoft Office

Education

High school diploma or equivalent

Tools

Player management system

Microsoft Office

Job description

Turfway Park Racing & Gaming, operated by Churchill Downs Incorporated in Northern Kentucky, seeks an Executive Host to cultivate high-value gaming relationships and drive player loyalty through targeted outreach and personalized service.

The role focuses on recruiting top-tier players, managing guest experiences, and coordinating VIP events while ensuring compliance with company guidelines and promotional standards.