VIP Pet-Parent Concierge

Destination Pet, LLC; Burbank (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401K

Discounted pet insurance

DailyPay access

Job summary

Destination Pet LLC in Burbank, CA is hiring a Customer Service Representative for Bow Wow Bungalow to greet pet parents and their VIPs, answer calls, and guide visitors through our state-of-the-art facility.

This full-time role requires energy, reliability, and friendly communication; you will help with check-ins, process payments, and support a team that cares for pets from grooming to veterinary services. Evening, weekend, and holiday availability is required.

Qualifications

• Experience in customer service or retail.
• Strong communication skills.
• Able to multitask and handle phones professionally.
• Comfort with using computer systems.

Responsibilities

• Greet pet parents and guests.
• Answer phones with a smile.
• Tour clients through the facility and upsell services.
• Ensure up-to-date vaccinations on file.
• Manage check-ins and check-outs.
• Handle cash and balance end-of-day drawer.

Skills

Communication skills

Customer service experience

Multiline phone handling

Ability to multitask

Education

High school diploma or equivalent

Tools

Phone systems

Computer systems

Job description

Destination Pet LLC in Burbank, CA is hiring a Customer Service Representative for Bow Wow Bungalow to greet pet parents and their VIPs, answer calls, and guide visitors through our state-of-the-art facility.

This full-time role requires energy, reliability, and friendly communication; you will help with check-ins, process payments, and support a team that cares for pets from grooming to veterinary services. Evening, weekend, and holiday availability is required.