VIP Pet Customer Concierge — Flexible Part-Time

Destination Pet, LLC; Novi (MI); Hybrid; USD 20,664 - 22,041; Part time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Job summary

Destination Pet, LLC in Novi, MI is hiring a Customer Service Representative for flexible working hours. This role involves greeting pet parents, answering calls, touring the facility, and promoting services to keep tails wagging.

You should have at least a high school diploma, 1+ year in customer service, and strong communication. The job requires standing, lifting up to 40 lbs, and availability evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred.
• Excellent communication across phones, email, and in person.
• Ability to stay professional under pressure.

Responsibilities

• Warmly welcome pet parents and their VIPs.
• Answer phones and multi-task efficiently.
• Tour facilities and promote services.
• Ensure vaccinations are on file.
• Check-in/check-out with care and accuracy.
• Handle payments and balance end-of-day cash drawer.
• Respond to complaints with patience and professionalism.
• Escort pets to enclosures and maintain lobby.
• Support team as needed.

Skills

Customer service

Communication skills

Multitasking

Sales skills

Teamwork

Friendly demeanor

Education

High school diploma or equivalent

Tools

POS systems

Computer literacy

Job description

Destination Pet, LLC in Novi, MI is hiring a Customer Service Representative for flexible working hours. This role involves greeting pet parents, answering calls, touring the facility, and promoting services to keep tails wagging.

You should have at least a high school diploma, 1+ year in customer service, and strong communication. The job requires standing, lifting up to 40 lbs, and availability evenings, weekends, and holidays.