VIP Pediatric Experience Coordinator

Sugarbug Dental & Orthodontics; Oxnard (CA); On-site; USD 31,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Sugarbug Dental & Orthodontics in Oxnard, CA seeks a Patient Experience Coordinator to deliver premium front-office service for families. You will greet patients, manage multi-channel communications, and ensure flawless front-to-back patient flow with a zero-error mindset.

Ideal candidates hold a Bachelor’s degree in a related field, have 2+ years in high-touch settings, and are fluent in English and Spanish to serve a diverse community.

Qualifications

• Bachelor’s degree in communications, psychology, sociology, or related field.
• Two+ years in a high-touch environment such as luxury hospitality, private medical practice, VIP concierge or high-end retail.
• Bilingual proficiency in English and Spanish is a significant advantage.

Responsibilities

• VIP Concierge Management: greet families with high-level professionalism and warmth.
• Strategic Patient Flow: coordinate front-to-back transitions to optimize staff and minimize wait times.
• Data Integrity & Management: maintain precise digital patient records and eligibility verification.
• Brand Ambassadorship: engage with the public to create a premium, stress-free environment.
• Communication Hub: manage multi-channel communications with poise of a corporate executive.

Skills

Bilingual English/Spanish

Education

Bachelor's Degree in Communications, Psychology, Sociology, or related field

Job description

Sugarbug Dental & Orthodontics in Oxnard, CA seeks a Patient Experience Coordinator to deliver premium front-office service for families. You will greet patients, manage multi-channel communications, and ensure flawless front-to-back patient flow with a zero-error mindset.

Ideal candidates hold a Bachelor’s degree in a related field, have 2+ years in high-touch settings, and are fluent in English and Spanish to serve a diverse community.