Patient Communications & Relations Coordinator

Sugarbug Dental & Orthodontics; Oxnard (CA); On-site; USD 31,000 - 54,000; Full time

Job summary

A Pediatric Dental Practice in Oxnard, CA is seeking a Patient Relations and Communication Coordinator. This role involves handling incoming calls, scheduling appointments, and managing patient accounts. Ideal candidates will have customer service experience, strong communication skills, and proficiency in technology. Bilingual in English and Spanish is a plus. This position offers competitive compensation based on experience in a supportive environment for personal and professional growth.

Qualifications

• At least 1 year of work experience in a customer service role.
• Friendly delivery of customer service is essential.
• Experience in office/receptionist tasks preferred.

Responsibilities

• Answer inbound telephone calls in a friendly and clear manner.
• Schedule patient appointments using dental management software.
• Gather patient information and create accounts for new patients.
• Verify patient insurance coverage and check eligibility.
• Confirm appointments and update the appointment book.
• Check voicemail messages and respond as necessary.
• Perform additional duties as assigned by management.

Skills

Bilingual (English/Spanish)

Customer service

Multi-tasking

Problem solving

Computer/technology skills

Phone skills

Job description

A Pediatric Dental Practice in Oxnard, CA is seeking a Patient Relations and Communication Coordinator. This role involves handling incoming calls, scheduling appointments, and managing patient accounts. Ideal candidates will have customer service experience, strong communication skills, and proficiency in technology. Bilingual in English and Spanish is a plus. This position offers competitive compensation based on experience in a supportive environment for personal and professional growth.