Patient Experience Coordinator

Sugarbug Dental & Orthodontics; Oxnard (CA); On-site; USD 31,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Sugarbug Dental & Orthodontics in Oxnard, CA seeks a Patient Experience Coordinator to deliver premium front-office service for families. You will greet patients, manage multi-channel communications, and ensure flawless front-to-back patient flow with a zero-error mindset.

Ideal candidates hold a Bachelor’s degree in a related field, have 2+ years in high-touch settings, and are fluent in English and Spanish to serve a diverse community.

Qualifications

• Bachelor’s degree in communications, psychology, sociology, or related field.
• Two+ years in a high-touch environment such as luxury hospitality, private medical practice, VIP concierge or high-end retail.
• Bilingual proficiency in English and Spanish is a significant advantage.

Responsibilities

• VIP Concierge Management: greet families with high-level professionalism and warmth.
• Strategic Patient Flow: coordinate front-to-back transitions to optimize staff and minimize wait times.
• Data Integrity & Management: maintain precise digital patient records and eligibility verification.
• Brand Ambassadorship: engage with the public to create a premium, stress-free environment.
• Communication Hub: manage multi-channel communications with poise of a corporate executive.

Skills

Bilingual English/Spanish

Education

Bachelor's Degree in Communications, Psychology, Sociology, or related field

Job description

Sugarbug Dental & Orthodontics - Oxnard, CA

The Opportunity: Redefining the Patient Journey

Are you a high-energy professional with a background in luxury hospitality, boutique healthcare, or VIP concierge services? Do you believe that the \"waiting room\" should feel like a five-star experience?

Sugarbug Dental & Orthodontics is not your typical dental office. For over a decade, we have set the gold standard for pediatric oral health in Ventura County. We are seeking a sophisticated, degree-educated Patient Experience Coordinator who understands that administrative excellence is the backbone of clinical success.

If you are a master of first impressions and a champion of organized workflows, we want to help you build a career just minutes from the coast in beautiful Oxnard.

Your Mission (Key Responsibilities)

• VIP Concierge Management: Act as the face of the practice, greeting families with high-level professionalism and warmth.




• Strategic Patient Flow: Orchestrate the \"front-to-back\" transition, ensuring clinical staff are optimized and patient wait times are non-existent.




• Data Integrity & Management: Curate and maintain precise digital patient records and eligibility verification with a \"zero-error\" mentality.




• Brand Ambassadorship: Engage with the public and pediatric patients to create a stress-free, premium environment.




• Communication Hub: Manage multi-channel communications (phone, email, and digital portals) with the poise of a corporate executive.

Candidate Profile: What We Are Looking For

We are specifically seeking \"Type A\" professionals who possess:

• Education: A Bachelor’s Degree in Communications, Psychology, Sociology, or a related field (Highly Preferred).




• Experience: 2+ years in a high-touch environment (e.g., Luxury Hotels, Private Medical Practices, VIP Concierge, or High-End Retail).




• Bilingual Proficiency: Professional fluency in English and Spanish is a significant advantage in serving our diverse community.




• Soft Skills: Exceptional emotional intelligence, the ability to \"read a room\", and a genuine love for working in a pediatric-focused environment.




• Technical Savvy: Quick to learn dental software and digital communication tools.

Why Join Sugarbug?

• Compensation: $31,000 - $54,000 annually (commensurate with education and specialized experience).




• Location: Located in the heart of Oxnard, CA - a short drive from the ocean.




• Culture: Join an established, growing practice that values professional development and internal promotion.




• Impact: Be the reason a child feels safe and a parent feels heard.