Patient Relations and Communication Coordinator

Sugarbug Dental & Orthodontics; Oxnard (CA); On-site; USD 31,000 - 54,000; Full time

Job summary

A Pediatric Dental Practice in Oxnard, CA is seeking a Patient Relations and Communication Coordinator. This role involves handling incoming calls, scheduling appointments, and managing patient accounts. Ideal candidates will have customer service experience, strong communication skills, and proficiency in technology. Bilingual in English and Spanish is a plus. This position offers competitive compensation based on experience in a supportive environment for personal and professional growth.

Qualifications

• At least 1 year of work experience in a customer service role.
• Friendly delivery of customer service is essential.
• Experience in office/receptionist tasks preferred.

Responsibilities

• Answer inbound telephone calls in a friendly and clear manner.
• Schedule patient appointments using dental management software.
• Gather patient information and create accounts for new patients.
• Verify patient insurance coverage and check eligibility.
• Confirm appointments and update the appointment book.
• Check voicemail messages and respond as necessary.
• Perform additional duties as assigned by management.

Skills

Bilingual (English/Spanish)

Customer service

Multi-tasking

Problem solving

Computer/technology skills

Phone skills

Job description

Sugarbug is hiring a Patient Relations and Communication Coordinator-

Sugarbug Dental & Orthodontics is an established Pediatric Dental and Orthodontic practice that has been serving the county of Ventura for over 10 years, just a short drive from the ocean in the city of Oxnard, CA. In early 2021, we are opening up a second location in Camarillo, CA. As our company has expanded and continues to grow, so do the opportunities to grow our team. Sugarbug is currently looking for Communication Clerks to join our practice.

This position requires dedication to the delivery of quality oral health care for all children, a caring and compassionate nature and commitment to becoming an integral part of Sugarbug’s oral health care team. If you are interested in joining an established and growing practice, joining Sugarbug Dental & Orthodontics is a great opportunity for you.

Duties include but are not limited to the following:

• Answering inbound telephone calls in an enthusiastic, friendly and clear manner
• Schedule patient appointments in dental management software appointment book
• Gather patient information and create accounts for new patients in dental software
• Gather patient insurance coverage information and check patient insurance eligibility
• Enter insurance coverage information into dental management software data base
• Confirm patient's appointment and update dental management software appointment book
• Check voicemail messages by email and phone
• Other duties as assigned by management

Skills/Qualifications:

• Bilingual (English/Spanish) helpful but not mandatory
• Experience: Friendly delivery of customer service.
• Multi-tasking and problem solving skills.
• Strong computer/data/technology and phone skills
• At least 1 year of work experience answering phones or telemarketing or reception/admin.
• Compensation (31‑54k yearly range based on hourly pay) based on Experience and Education.