Orthodontic Patient Experience Coordinator

Sugarbug Dental & Orthodontics; Oxnard (CA); On-site; USD 41,000 - 54,000; Full time

Benefits offered by this job

Opportunities for professional development

Collaborative team environment

Job summary

Sugarbug Dental & Orthodontics in Oxnard, CA is hiring an Orthodontic Concierge & Treatment Liaison. This role requires a blend of sales expertise and customer support abilities, aimed at delivering an outstanding patient experience from initial contact to care completion.

With over 16 years in the industry, Sugarbug values talent, empathy, and strong communication skills. The position offers a competitive annual salary ranging from $41,000 to $54,000, along with opportunities for growth and development.

Qualifications

• 2+ years of success in high-end sales, luxury hospitality, or healthcare/dental consulting.
• Exceptional interpersonal skills and ability to build relationships.
• Comfortable with advanced CRM systems and digital tools.

Responsibilities

• Welcome families and create an atmosphere of warmth and trust.
• Translate complex treatment plans into clear goals for patients.
• Design financial solutions and structure payment plans.
• Coordinate scheduling and provide ongoing support.
• Collaborate with clinical teams to ensure smooth transitions.

Skills

Sales experience

Communication

Empathy

Tech-savvy

Bilingual (English and Spanish)

Education

Bachelor’s degree (Business, Finance, Communications, or Healthcare)

Tools

CRM systems

Digital scheduling platforms

Financial tools

Job description

Orthodontic Concierge & Treatment Liaison

Sugarbug Dental & Orthodontics | Oxnard & Camarillo, CA

For over 16 years, Sugarbug Dental & Orthodontics has been the premier name in Ventura County for elite pediatric and orthodontic care. We don’t just straighten teeth; we design confidence and deliver unforgettable experiences.

As we continue to innovate and expand, we are looking for a high-caliber Orthodontic Concierge & Treatment Liaison (internally known as our Treatment Coordinator) to serve as the face, voice, and trusted guide for our families.

If you are a top-tier sales or premium hospitality professional who thrives on building deep relationships, mastering a consultative sales process, and orchestrating flawless client journeys, this is your next career milestone.

The Opportunity: Your Role as a Liaison & Guide

In this role, you aren’t just managing a calendar—you are curating a premium patient experience from the initial handshake to the final, beautiful smile. You will act as a dedicated concierge, blending emotional intelligence with financial acumen to make life‑changing care accessible and seamless.

• Curate the First Impression: Welcome families into our practice, establishing an immediate atmosphere of warmth, luxury, and trust.

• Consultative Storytelling: Translate complex orthodontic treatment plans into clear, exciting, and digestible goals for patients and parents.

• Financial Architecture: Empower families by designing financial solutions, navigating insurance advantages, and structuring seamless payment plans.

• Journey Management: Serve as the single point of contact for families, seamlessly coordinating scheduling, digital onboarding, and ongoing support.

• Cross-Functional Collaboration: Partner directly with our elite clinical team and doctors to ensure the transition from consultation to care is flawless.

Who You Are

We are seeking a sophisticated communicator who knows how to close a deal by opening a relationship. You are driven, tech‑savvy, and deeply empathetic.

• Experienced: 2+ years of success in high‑end sales, luxury hospitality, premium customer experience, or healthcare/dental consulting (orthodontic experience is a major plus, but we value talent and drive above all).

• Educated & Articulate: A Bachelor’s degree (Business, Finance, Communications, or Healthcare) is preferred. You possess exceptional interpersonal skills and the ability to command a room with empathy.

• Digitally Fluent: Comfortably navigate advanced CRM systems, digital scheduling platforms, and modern financial tools.

• Bilingual Advantage: Fluency in English and Spanish is highly valued, allowing you to connect with an even broader segment of our wonderful community.

Why Top Talent Chooses Sugarbug

We believe in investing in the people who build our culture. This isn’t just a job; it’s a launchpad.

• An Unmatched Reputation: Join a market leader with a 16+ year legacy of excellence and deep community roots in Ventura County.

• Cutting-Edge Environment: Work in a forward-thinking, beautifully designed practice utilizing the latest in digital orthodontic technology.

• Clear Career Velocity: We are a growing, multi‑specialty practice that actively champions internal promotion and professional development.

• A Vibrant Culture: Work alongside an energetic, passionate, and collaborative team that celebrates wins together.

• Competitive Earning Potential: $41,000 – $54,000 annually (commensurate with experience, education, and your ability to drive results).

Redefine Your Career

If you are ready to elevate your sales and customer experience background into a purpose-driven career that transforms lives, we want to meet you.