VIP Patient Concierge & Donor Liaison

Loma Linda University Health; Loma Linda (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Loma Linda University Health is seeking a Patient Concierge Officer to act as a dedicated liaison and single point of contact for high-profile patients within inpatient, outpatient, and donor home settings. You will ensure a seamless, high-touch care experience, advocate for patients, and coordinate non-medical support across departments.

The role focuses on enhancing patient satisfaction, strengthening donor engagement, and aligning patient experience with development goals, while visiting

Qualifications

• Bachelor’s degree in healthcare administration, business, communications, or related field.
• Master’s degree preferred.
• Minimum three years of healthcare, patient relations, or customer service experience.

Responsibilities

• Serve as liaison for high-profile patients and donor relations.
• Provide patient advocacy, non-medical support, and care coordination.
• Evaluate patient and donor experiences and suggest improvements.

Skills

Patient Navigation

Customer Service

Communication

Relationship Building

Conflict Resolution

Multitasking

Professionalism

Detail-Oriented

Education

Bachelor’s degree in healthcare administration, business, or related field

Master’s degree preferred

Tools

EMR

CRM

Word

Excel

Outlook

PowerPoint

Job description

Loma Linda University Health is seeking a Patient Concierge Officer to act as a dedicated liaison and single point of contact for high-profile patients within inpatient, outpatient, and donor home settings. You will ensure a seamless, high-touch care experience, advocate for patients, and coordinate non-medical support across departments.

The role focuses on enhancing patient satisfaction, strengthening donor engagement, and aligning patient experience with development goals, while visiting