Donor Relations Concierge & Patient Experience

Mount Sinai Medical Center of Florida, Inc.; Miami Beach, Northern (FL, KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Retirement plan

Paid time off

Tuition reimbursement

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center of Florida, Inc. in Miami is seeking a Specialty Services Coordinator - Donor Relations Concierge to deliver a high-touch patient and donor experience.

You will partner with senior leadership, conduct patient rounds, coordinate personalized services, and support donor engagement across inpatient, emergency, and outpatient settings. You will manage the Careline, track donor interactions in Salesforce, schedule appointments, and assist with donor education and program

Qualifications

• Bachelor's degree or higher required.
• Two years experience in patient/healthcare relations or human services field.
• Excellent communication skills.
• Experience providing 5 star hotel concierge service preferred.

Responsibilities

• Maintains relationships with donors and prospects by scheduling appointments and meeting them in person when necessary.
• Participates in rounds with senior leaders to review donor experiences in inpatient, emergency, and select outpatient areas.
• Manages intake donor/founders calls and inputs data into Careline/CRM systems.
• Coordinates with clinical and non-clinical teams to address patient and donor needs and provide satisfactory resolutions.
• Prepares follow-up correspondence and reports for Directors/SVP and physicians.
• Participates in donor education programs and special events to cultivate relationships.

Skills

Excellent communication

Relationship building

Empathy

Guest/service mindset

Education

Bachelor's degree

Tools

Epic

Salesforce

Job description

Mount Sinai Medical Center of Florida, Inc. in Miami is seeking a Specialty Services Coordinator - Donor Relations Concierge to deliver a high-touch patient and donor experience.

You will partner with senior leadership, conduct patient rounds, coordinate personalized services, and support donor engagement across inpatient, emergency, and outpatient settings. You will manage the Careline, track donor interactions in Salesforce, schedule appointments, and assist with donor education and program