VIP Patient Concierge & Administrative Liaison

Sugarbug Dental & Orthodontics; Agoura Hills (CA); On-site; USD 35,000 - 65,000; Full time

Job summary

Ocean Adventure Pediatric Dentistry, Agoura Hills, seeks a Patient Relations & Administrative Coordinator to join our premier practice. You will deliver a VIP front-office experience while maintaining precise records and smooth operations.

Responsibilities include verifying insurance eligibility, processing financial transactions, optimizing the clinician schedule, and guiding families through a seamless visit with our kid-friendly approach. Bilingual English/Spanish is a strong asset.

Qualifications

• Bachelor’s degree preferred in Communications, Business, Psychology, or Healthcare Admin.
• Experience in high-end service environments (VIP medical, boutique hospitality, or luxury retail).
• Bilingual English/Spanish is a major asset.
• Strong verbal and written communication; patient-facing demeanor.

Responsibilities

• Orchestrate the Ocean Adventure Experience to deliver a VIP first impression.
• Manage insurance eligibility verification and financial transactions with accuracy.
• Optimize scheduling to maximize efficiency while prioritizing children’s care.
• Lead in using dental software and PM systems for pristine digital records.
• Serve as liaison between practice and Agoura Hills community.

Skills

Bilingual (English/Spanish)

Excellent verbal and written

Customer service

Education

Bachelor’s Degree (Communications, Business, Psychology, or Healthcare Admin)

Tools

Practice management software

Dental software

Job description

Ocean Adventure Pediatric Dentistry, Agoura Hills, seeks a Patient Relations & Administrative Coordinator to join our premier practice. You will deliver a VIP front-office experience while maintaining precise records and smooth operations.

Responsibilities include verifying insurance eligibility, processing financial transactions, optimizing the clinician schedule, and guiding families through a seamless visit with our kid-friendly approach. Bilingual English/Spanish is a strong asset.