Patient Relations and Administrative Liasson

Sugarbug Dental & Orthodontics; Agoura Hills (CA); On-site; USD 35,000 - 65,000; Full time

Job summary

Ocean Adventure Pediatric Dentistry, Agoura Hills, seeks a Patient Relations & Administrative Coordinator to join our premier practice. You will deliver a VIP front-office experience while maintaining precise records and smooth operations.

Responsibilities include verifying insurance eligibility, processing financial transactions, optimizing the clinician schedule, and guiding families through a seamless visit with our kid-friendly approach. Bilingual English/Spanish is a strong asset.

Qualifications

• Bachelor’s degree preferred in Communications, Business, Psychology, or Healthcare Admin.
• Experience in high-end service environments (VIP medical, boutique hospitality, or luxury retail).
• Bilingual English/Spanish is a major asset.
• Strong verbal and written communication; patient-facing demeanor.

Responsibilities

• Orchestrate the Ocean Adventure Experience to deliver a VIP first impression.
• Manage insurance eligibility verification and financial transactions with accuracy.
• Optimize scheduling to maximize efficiency while prioritizing children’s care.
• Lead in using dental software and PM systems for pristine digital records.
• Serve as liaison between practice and Agoura Hills community.

Skills

Bilingual (English/Spanish)

Excellent verbal and written

Customer service

Education

Bachelor’s Degree (Communications, Business, Psychology, or Healthcare Admin)

Tools

Practice management software

Dental software

Job description

Ocean Adventure Pediatric Dentistry – Agoura Hills, CA The Role: Where High-Touch Hospitality Meets Modern Healthcare

Are you a degreed professional with a gift for managing complex logistics and high-end client relations? Ocean Adventure Pediatric Dentistry is seeking a Patient Relations & Administrative Coordinator to join our premier Agoura Hills practice.

For over 16 years, Ocean Adventure has been the cornerstone of pediatric dental excellence in the Conejo Valley. We are not just looking for a "receptionist"; we are looking for a brand ambassador who can manage a high-tech front office with the poise of a luxury hotel concierge and the precision of a healthcare administrator.

The Mission: Elevating the Patient Journey

As a key pillar of our administrative team, you will:

• Orchestrate the "Ocean Adventure Experience": Deliver a VIP first impression for families, ensuring a seamless transition from the front door to the clinical chair.
• Strategic Revenue Cycle Support: Manage insurance eligibility verification and financial transactions with absolute accuracy and professional discretion.
• Precision Scheduling: Optimize the doctor's schedule to ensure maximum efficiency without compromising our "patience-first" philosophy for children.
• Digital Leadership: Navigate our technology-forward practice management systems to maintain pristine digital patient records.
• Community Relations: Act as a liaison between our practice and the Agoura Hills community we serve.

The Ideal Candidate: "The Total Package"

We are targeting high-caliber talent who meet the following criteria:

• Academic Excellence: A Bachelor’s Degree (Communications, Business, Psychology, or Healthcare Admin) is highly preferred.
• Industry Pedigree: Experience in a high-end service environment—think VIP medical practices, boutique hospitality, or luxury retail.
• Communication Mastery: Exceptional verbal and written skills. Bilingual (English/Spanish) is a major asset in our diverse region.
• The "Ocean Adventure Spirit": A natural ability to engage with children and put anxious parents at ease.
• Tech Savvy: Comfortable in a paperless, innovative environment that utilizes the latest in dental software.

Why Professionals Choose Ocean Adventure

• Career Stability: 16+ years of growth and a reputation for being the "best in the region."
• Elite Culture: A supportive, high-energy environment that celebrates team wins and community impact.
• Prime Location: A beautiful office in Agoura Hills, offering a sophisticated work environment close to the best of the Conejo Valley.
• Competitive Compensation: $35,000 – $65,000 yearly (based on your specific education and industry experience).

Details

• Team: Not Set
• Remote: Does not allow remote
• Location: Agoura Hills, California, United States
• Job Type: Full Time