Dental Receptionist: Patient Concierge & Front Desk Pro

Family-Health-Care-Centers-of-Greater-Los-Angeles,-Inc; Vinvale (CA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical Benefits

403B Match

Dental Benefit

11 Holidays Observed

2 Floating Holidays

Vision Benefit

Birthday Holiday

Life Insurance

AD&D and LTD

Paid Sick Leave - Full-Time

Paid Sick Leave - Part-Time/Per-Diem

Employee Assistance Program

2 weeks Vacation

AFLAC Benefits

Job summary

Family Health Centers of Greater Los Angeles, Inc is seeking a Dental Receptionist to manage patient interactions, appointments, and front desk operations in our busy California dental office.

You will greet patients, register new patients, verify information, schedule appointments, and maintain records while upholding HIPAA and privacy regulations. Bilingual English/Spanish is highly valued; occasional evenings and weekends may be required.

Qualifications

• General Education degree or High School Diploma.
• Current CPR Certification- required to be kept up to date.
• FQHC experience, highly preferred.
• Excellent analytical skills.
• Motivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.
• Excellent writing and verbal communication skills.
• Knowledge of administrative principles and procedures.
• Computer knowledge preferred (e.g., NextGen (E.H.R. & PMS), Microsoft Word and Excel).
• Knowledge of dental terminology, procedures and diagnosis.
• Bilingual English/Spanish and familiarity with the Hispanic culture.
• Access to automobile with valid California driver’s license and state mandated automobile insurance.
• Work schedule may include evenings, overtime, and weekends as needed.
• Ability to prioritize workload and work under pressure of deadlines.
• Ability to meet tight time sensitive deadlines.
• Motivated and committed to the provision of high-quality healthcare for indigent and underserved communities.
• Willingness to adapt to changes with regards to the agency’s growth and expansion.
• Ability to speak Spanish, preferred.

Responsibilities

• Greet patients.
• Register new patients according to established office protocols.
• Assist patients to complete all necessary forms and documentation.
• Verify and update patient information.
• Inform patients of dental office procedures and policy.
• Move patients through appointments as scheduled.
• Enter all relevant patient information into data system.
• Maintain and manage patient records in compliance with privacy and security regulations.
• Undertakes continuous self-improvement, attending applicable training, seminars, in-services and educational classes to maintain skills competency and current knowledge for standard of care and effective practices.
• Responsible for following all agency safety and health standards, regulations, procedures, policies and practices.
• Identifies, initiates and implements measures to deliver high quality care to patients and improve services.
• Responds efficiently and timely to all patient and provider staff needs and inquiries.
• Ensures excellent customer service to all FHCCGLA patients.
• Works with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc.
• Handles patient grievances according to FHCCGLA’s Policy & Procedure.
• Assists in developing, updates & reviews of FHCCGLA Policies & Procedures (P&P’s) as needed (with input from all other key personnel).
• Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R./Practice Management System (PMS) according to regulations and FHCCGLA’s P&P’s.
• Attends the following meetings/trainings: Mandatory Quarterly Staff Meeting/Trainings- Quarterly (Jan., Apr., Jul. & Oct.)
• Corporate Risk Management Meeting- Quarterly (Jan., Apr., Jul. & Oct.), as needed (advanced notice will be provided when feasible)
• Clinical & Operations (C&O) Meeting- As needed (advanced notice will be provided when feasible)
• Meetings with FHCCGLA’s Executive Leadership, as needed (advanced notice will be provided when feasible)
• Other pertinent meetings- As scheduled
• Remains informed of: Current legal and regulatory changes related to scope of practice.
• Specific programs/payors, insurances accepted, and services being offered at FHCCGLA.
• All applicable Policies & Procedures

Skills

Excellent analytical skills

Motivation to take initiative

Excellent writing and verbal

Knowledge of administrative principles

Bilingual English/Spanish

Meet deadlines

Prioritize workload

Ability to travel

Education

General Education degree or High School Diploma

Current CPR Certification

FQHC experience preferred

Tools

NextGen EHR/PMS

Microsoft Word

Microsoft Excel

Job description

Family Health Centers of Greater Los Angeles, Inc is seeking a Dental Receptionist to manage patient interactions, appointments, and front desk operations in our busy California dental office.

You will greet patients, register new patients, verify information, schedule appointments, and maintain records while upholding HIPAA and privacy regulations. Bilingual English/Spanish is highly valued; occasional evenings and weekends may be required.