Patient Concierge — Front Office Hero (Dental)

Hero-Practice-Services-; Santa Fe (NM); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Monthly bonus

Paid time off

Job summary

Adventure Dental, Vision, & Orthodontics in Santa Fe, NM is seeking a Patient Coordinator to efficiently execute front office processes, including answering the phone, scheduling appointments, and collecting payment within a pediatric dental practice.

You will deliver a red-carpet patient experience, ensure intake information is accurate, confirm appointments, and coordinate patient flow while maintaining a clean, welcoming lobby to support high-quality care for underserved children.

Qualifications

• Attention to detail and the ability to handle a diverse workload.
• Strong interpersonal skills and a friendly and outgoing demeanor.
• Preferred knowledge of Microsoft Office, including Word and Excel, and eCW.

Responsibilities

• Deliver a red-carpet experience to all patients and caregivers while ensuring intake information is accurate and complete
• Call patients regarding appointment confirmations, reminders, and cancellations
• Adhere to scheduling best practices to ensure the patient’s time is being optimized
• Review patient and family health needs to ensure all needs are met
• Coordinate patient flow by keeping the appointment schedule organized and full
• Ensure practice is clean and presentable to patients to include cleaning restrooms, patient lobby, mopping, vacuuming, dusting etc.
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

Skills

Front desk operations

Scheduling

Phone handling

Billing

Tools

Microsoft Office (Word, Excel)

eCW system

Job description

Adventure Dental, Vision, & Orthodontics in Santa Fe, NM is seeking a Patient Coordinator to efficiently execute front office processes, including answering the phone, scheduling appointments, and collecting payment within a pediatric dental practice.

You will deliver a red-carpet patient experience, ensure intake information is accurate, confirm appointments, and coordinate patient flow while maintaining a clean, welcoming lobby to support high-quality care for underserved children.