VIP Host & Relationship Manager - Luxury Casino
Live! Casino & Hotel Louisiana
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Job summary
Live! Casino & Hotel Louisiana is seeking an Executive Host to elevate VIP guest experiences, grow revenues, and drive incremental visits.
You will balance high visibility on the gaming floor with proactive outbound outreach to coded players, managing time to maximize VIP engagement and satisfaction. The role requires strong communication, organization, and a proven track record in a venue setting, with the ability to work flexible hours, including evenings, overnights, weekends, and holidays.
Qualifications
- Experience in marketing, sales, or gaming is preferred.
- Ability to build relationships with VIP guests and drive repeat visits.
- Willingness to work a flexible schedule including evenings, overnights, weekends, and holidays.
Responsibilities
- Grow actual revenues annually in line with property goals.
- Develop and maintain VIP guest loyalty and incremental visitation.
- Maintain constant contact with VIP players via telemarketing, email, and SMS.
- Support VIP events and monitor performance against local competition.
- Ensure quality gaming experience through personalized service.
- Review VIP activities with leadership and adjust strategies as needed.
- Perform other duties as assigned.
Skills
Education
Tools
Job description
Live! Casino & Hotel Louisiana is seeking an Executive Host to elevate VIP guest experiences, grow revenues, and drive incremental visits.
You will balance high visibility on the gaming floor with proactive outbound outreach to coded players, managing time to maximize VIP engagement and satisfaction. The role requires strong communication, organization, and a proven track record in a venue setting, with the ability to work flexible hours, including evenings, overnights, weekends, and holidays.
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