VIP Experience Host & Upsell Specialist

HOB Entertainment, LLC; New Orleans (LA); On-site; USD 42,000 - 66,000; Full time

Job summary

Live Nation Entertainment's House of Blues New Orleans is seeking a dynamic VIP host for all shows. You will sell VIP tables, bottle service and reserved chairs in advance and be on site on show nights to upsell inventory.

The role requires excellent guest relations, strong communication, and the ability to coordinate with staff to deliver personal service. A flexible schedule and experience with VIP clients are preferred.

Qualifications

• Responsible Alcohol Awareness Training Certification or Equivalent
• High School Diploma or equivalent
• Experience in selling to high-end, VIP clients
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Experience with Microsoft Word, Excel, Publisher/PowerPoint, and Outlook
• Must have a flexible schedule
• Must be able to work in multi venues

Responsibilities

• Sell VIP tables, bottle service and reserved chairs in advance of every show and assist in maintaining monthly sales goal.
• Be present at every show to up-sell available VIP inventory to concert patrons.
• Serve as a resource of information for VIP clients regarding their experience within the House of Blues venue.
• Provide assistance for VIP clients regarding the timing of their arrival and concert times.
• Give proper recognition to Foundation Members, Live Nation Executives and VIP clients to instill appreciation for their membership and patronage.
• Coordinate operations on night of shows with Ops Director, servers and security.
• Ensure VIP areas are set up on night of show, printing sales collateral, end of night reporting and ensuring sections are properly cleared/cleaned at the end of the show.
• Build strong relationships with Foundation Room members and VIP clients and have the ability to anticipate their needs.
• Give constant observation of VIP sections to ensure guests are receiving highly personal service at all times.
• Maintain articulate vocabulary with the ability to adapt and socialize with current audience.
• Maintain exemplary and professional grooming standards.
• Required to occasionally work Special Events that are scheduled throughout the venue.

Skills

VIP sales

Guest relations

Communication

Multitasking

Problem solving

Office software

Education

High School Diploma

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Live Nation Entertainment's House of Blues New Orleans is seeking a dynamic VIP host for all shows. You will sell VIP tables, bottle service and reserved chairs in advance and be on site on show nights to upsell inventory.

The role requires excellent guest relations, strong communication, and the ability to coordinate with staff to deliver personal service. A flexible schedule and experience with VIP clients are preferred.