VIP Lounge Experience Specialist

MGM Resorts; Maryland; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Wellness incentives

Employee dining benefits

Free parking

Job summary

MGM Resorts International at National Harbor, Maryland seeks a VIP Lounge Representative to deliver an elevated guest experience, manage reservations, lounge access, and F&B service while anticipating needs and resolving issues with professionalism.

You will collaborate with casino hosts, handle cash, and support opening/closing procedures, events, and guest preferences. The role pays $20.00 per hour with comprehensive benefits and employee perks.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Prior guest services/front desk/concierge experience preferred.

Responsibilities

• Answer questions and facilitate guest reservations.
• Ensure efficient VIP check-in/out and strong relationship with the property.
• Resolve guest billing with casino hosts for add-ons or tickets.
• Balance cash and handle payments per procedures.
• Open the VIP lounge daily according to standards and prepare reports.
• Close the VIP lounge daily, assign rooms, and secure the space.

Skills

Guest services experience

Communication

Education

High school diploma or GED

Job description

MGM Resorts International at National Harbor, Maryland seeks a VIP Lounge Representative to deliver an elevated guest experience, manage reservations, lounge access, and F&B service while anticipating needs and resolving issues with professionalism.

You will collaborate with casino hosts, handle cash, and support opening/closing procedures, events, and guest preferences. The role pays $20.00 per hour with comprehensive benefits and employee perks.